Cosmetics Sales Associate

2 months ago


Happy Valley, Oregon, United States Macy's Full time
Job Overview

Macy's is seeking a skilled Cosmetics Sales Associate to join our team. As a key member of our beauty department, you will play a vital role in providing exceptional customer service and driving sales.

Key Responsibilities:
  • Customer Service: Greet customers in a friendly and helpful manner, using product knowledge to give expert guidance and recommendations.
  • Product Knowledge: Stay up-to-date on the latest beauty trends and products, and use this knowledge to build relationships with customers and drive sales.
  • Sales: Meet or exceed sales goals by building a loyal customer base and staying current with all training through Macy's educational resources.
  • Inventory Management: Maintain a well-organized and visually appealing store environment, including proper display, organization, storage, and restocking of inventory.
  • Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
Requirements:
  • Product Knowledge: Good understanding of the beauty products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.
  • Communication: Comfortable communicating with customers virtually, via phone, and in person.
  • Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.
  • Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
  • Continuous Learning: Self-driven to keep up with Macy's beauty product knowledge and beauty trends and stay current with all training through Macy's educational resources.
  • Makeup Application: Show and teach the use of all beauty products by applying them on the customer.
  • Subject Matter Expertise: Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area.
  • Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
  • Collaboration: Partnership with the total Beauty team to drive sales and deliver the customer experience.
Who We Are Looking For:
  • Passion for Beauty: Enthusiasm for the beauty industry and the skills to provide outstanding customer care.
  • Business Acumen: Possess a passion and a business-minded attitude to succeed in a performance-based setting.
  • Problem-Solving: Able to resolve customer problems in a constructive and forward-looking way.
  • Organizational Skills: Strong organizational skills and able to manage multiple tasks at once in a fast-paced environment.
  • Availability: Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Experience: At least 1 year of customer service or selling experience required, with previous cosmetic or fragrance sales experience a plus.
Essential Physical Requirements:
  • Prolonged Standing: Prolonged periods (at least two consecutive hours) of standing/walking around the store or department.
  • Computer Use: Frequent use of computers and handheld electronic equipment.
  • Physical Demands: Reaching, including above eye level, crouching, kneeling, stooping, and color vision. This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladder. Lifting and moving items weighing up to 25 lbs.

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