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Executive Director of Operations

2 months ago

Columbus, Ohio, United States Lutheran Social Service Full time
Job Description

Job Title: Executive Director of Operations

Job Summary:

Lutheran Social Services of Central Ohio is seeking an experienced Executive Director of Operations to lead our organization's operational infrastructure and drive strategic growth. The ideal candidate will have a proven track record of driving organizational efficiency, programmatic success, and cultural transformation.

Key Responsibilities:
  • Systems Integration and Process Improvement:
    • Lead organization-wide efforts to integrate and optimize systems that enhance day-to-day operations and align with long-term strategic priorities.
    • Leverage operational framework principles, like EOS or Six Sigma, to foster a culture of accountability, transparency, and cross-functional alignment and ensure that resources are deployed efficiently across departments.
    • Actively manage change by developing and executing communication strategies, training plans, and performance metrics to ensure successful adoption of new processes and systems.
  • Quality Assurance, Human Resources, and IT Leadership:
    • Develop, implement, and continuously update policies, procedures, and internal controls to ensure compliance with legal, regulatory, and funder requirements and industry best practices.
    • Oversee regular audits, accreditation processes, and risk management initiatives to maintain a high service delivery and operational integrity standard.
    • Provide mentorship, coaching, and professional development to direct reports, building a pipeline of future leaders within the organization.
    • Cultivate a data-driven environment by identifying, selecting, and deploying technology solutions that drive efficiency and enhance programmatic impact, ensuring that KPIs are tracked and analyzed for continuous improvement.
  • Strategic Leadership and Culture Development:
    • Shape and sustain a high-performing organizational culture that reflects LSS's core values, promotes staff engagement, and drives exceptional service delivery.
    • Spearhead mergers and acquisitions by conducting thorough due diligence, preparing comprehensive financial and operational analyses, and overseeing the seamless integration of new entities into LSS's operations.
    • Lead efforts to attract, develop, and retain top talent across the organization, fostering an inclusive and growth-oriented environment.
  • Risk Management & Compliance:
    • Lead the development and execution of a comprehensive risk management strategy that safeguards the organization's assets, reputation, and sustainability.
    • Oversee compliance with all regulatory, accreditation, and legal requirements, ensuring that LSS is well-positioned to meet and exceed industry standards.
    • Regularly review and enhance risk mitigation processes, proactively addressing areas of vulnerability to minimize potential disruptions to service delivery and operations.
Requirements:
  • A bachelor's degree in social work administration, healthcare administration, business, or a related field is required; an MSW, MHCA, MBA, or equivalent advanced degree is preferred.
  • A minimum of five years of executive-level management experience in healthcare or human services nonprofits, with a proven track record of driving organizational growth, operational efficiency, and programmatic success.
  • Demonstrated success in implementing strategic initiatives and leading organizational change.
  • Project Management, Process Improvement, Change Management and Business Operations Mergers, Acquisitions, and Integrations Experience.
  • A Valid Ohio driver's license, access to reliable insured transportation and ability to meet LSS insurance standards.
Benefits:
  • Health insurance with 4-plan options
  • Tuition Reimbursement Program
  • 403(b) retirement plan with employer matched savings
  • Dental and Vision insurance
  • Medical and Childcare Flexible Spending (FSA)
  • Health Savings Account
  • PTO and 9 Paid Holidays
  • Opportunity to make a positive impact on individuals & the community