Customer Service Ambassador
3 days ago
Job Overview
As a Customer Service Representative at Mass Markets, you will play a crucial role in ensuring that our customers receive exceptional service and support. Your primary responsibility will be to handle inbound and outbound contacts in a courteous, timely, and professional manner.
Key Responsibilities
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Ensure first call resolution through effective problem-solving and call handling
- Research systems to find missing information as applicable
- Coordinate with other departments to resolve issues as applicable
- Accurately document and process customer claims in appropriate systems
- Provide solutions to customer inquiries and concerns
- Work collaboratively with the customer service team to achieve common goals
- Stay up-to-date with company policies and procedures
- Participate in ongoing training and development to improve customer service skills
- Meet or exceed customer service performance metrics
- Contribute to a positive and productive work environment
- Adhere to company standards and policies
- Perform other duties as assigned
Requirements
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Ability to multitask and prioritize tasks
- Excellent customer service skills
- Ability to work independently and as part of a team
- Basic computer skills and knowledge of software applications
- Ability to learn and adapt to new systems and processes
- High school diploma or equivalent required
- 1-2 years of customer service experience preferred
What We Offer
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A collaborative and dynamic work environment
- The opportunity to work with a leading company in the industry
- A chance to make a real difference in the lives of our customers
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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