Home Buying Experience Specialist

1 week ago


Austin, Texas, United States UpEquity Full time
About the Role

As a Customer Experience Representative at UpEquity, you will play a pivotal role in transforming the home buying process for our clients and internal service teams.

We are seeking a seasoned professional with an unwavering passion for driving business growth and delivering unparalleled customer experience. The ideal candidate will lead the charge in cultivating strong relationships with clients, realtors, and lenders to ensure efficient issue resolution and exceptional service throughout the home buying process.

The successful candidate will thrive in a small team environment, contributing to a culture of support and excellence. They will be responsible for managing inbound/outbound calls and emails, bridging communication between external customers and internal service teams, and applying market knowledge to offer valuable insights and assistance to clients.

With a strong background in brokerage/financial services, banking, operations, or client support, the ideal candidate will have a proven ability to prioritize client needs and build lasting relationships in a timely manner. They will be flexible and adaptable, with a willingness to adjust quickly to changing priorities and conditions.

Key Responsibilities:

  • Cultivate and nurture strong relationships with clients, realtors, and lenders
  • Manage inbound/outbound calls and emails to ensure clients, realtors, and lenders are well informed throughout the home buying process
  • Bridge communication with all external customers and internal service teams for efficient issue resolution while delivering exceptional service to all parties

What We Offer:

  • Competitive compensation: $70,000 - $90,000 per annum
  • PTO & Sick Time + 11 holidays to enjoy work/life balance
  • Opportunities for growth and continuous development
  • An exciting and positive work environment - we have snacks and drinks for you daily
  • Weekly happy hours


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