Guest Services Coordinator

2 weeks ago


Waco, Texas, United States Hotel 1928 Full time
Job Overview

Property: Hotel 1928

Reports to: Director of Food and Beverage


ABOUT HOTEL 1928

Hotel 1928 is a premier hospitality establishment, offering a unique experience in the heart of Waco, TX. This property features a blend of modern amenities and historic charm, designed by renowned creators Chip and Joanna Gaines. With a variety of guest accommodations, dining options, and event spaces, Hotel 1928 is dedicated to providing exceptional service and memorable experiences.


ROLE SUMMARY

The role of a host or hostess is crucial in our dining venues, as it involves ensuring that every guest feels welcomed and valued upon arrival. Responsibilities include managing reservations, greeting guests, and facilitating smooth communication between guests and staff.


KEY RESPONSIBILITIES

  • Welcoming Guests: Your main duty is to greet guests warmly, ensuring they feel appreciated from the moment they step inside.
  • Seating Arrangements: You will efficiently organize seating based on guest preferences and group sizes.
  • Reservation Management: Handle reservation inquiries and maintain accurate records for future bookings.
  • Customer Interaction: Provide outstanding customer service by addressing inquiries and assisting with any special requests.
  • Waitlist Coordination: During peak times, manage waitlists and communicate estimated wait times to guests.
  • Collaboration with Staff: Act as a liaison between guests and servers, ensuring smooth service delivery.
  • Maintaining Ambiance: Keep the waiting area clean and inviting for guests.
  • Menu Familiarization: Assist in presenting menus and specials, providing information about offerings.
  • Special Celebrations: Arrange for personalized touches for guests celebrating special occasions.
  • Issue Resolution: Address any guest concerns with professionalism and find suitable solutions.
  • Payment Processing: Handle payment transactions as required by the establishment.
  • Promotional Upselling: Encourage guests to explore special offerings and services.
  • Health and Safety Compliance: Adhere to safety and sanitation protocols to ensure a secure environment.
  • Shift Communication: Share essential information with incoming staff to ensure service continuity.

WHO YOU ARE

As a host or hostess, you embody the welcoming spirit of our establishment. Your interpersonal skills and warm demeanor create a comfortable atmosphere for guests. Strong organizational abilities and attention to detail are essential for providing a seamless experience.


QUALIFICATIONS

  • Experience in customer service or a similar role.
  • Excellent verbal communication skills.
  • A genuine passion for hospitality.
  • Strong organizational and multitasking abilities.
  • Professional appearance and demeanor.
  • Ability to work effectively under pressure.
  • Team-oriented mindset.
  • Flexibility to work varied shifts.


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