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Technical Support Technician
2 months ago
Salary Range: $50,000 - $60,000
Are you prepared to make a significant contribution? Join Integris, where integrity aligns with innovation. Become part of a team that is transforming IT services with a focus on "People First".
Integris stands as a premier IT solutions provider, delivering high-quality services that clients appreciate. Our team of seasoned local professionals offers top-tier solutions, including dedicated virtual Chief Information Officers (vCIOs), specialized security and compliance advisory services, and a 24/7 help desk. As we swiftly grow across the nation, both organically and through collaborations with like-minded managed IT service providers (MSPs), we remain dedicated to finding the best talent to play a vital role in reshaping IT services for our clients.
Position Summary
The Integris Systems Technician (ST) is tasked with delivering frontline technical support for individual end-user issues, covering personal computer, printer, and Windows application concerns. The Systems Technician acts as the first point of contact for client technical support, managing requests received through electronic communication or the client portal. The ST may fulfill their duties from the service desk or in the field.
Key Responsibilities
- Oversee service requests via electronic communication and the client portal.
- Perform basic troubleshooting for straightforward issues within single-user system environments.
- Accurately document troubleshooting efforts within the ticketing system.
- Assist Professional Services with client onsite deployments as necessary.
- Follow established client support documentation.
Qualifications
Education/Certification Requirements:
- Possession of A+ and/or O365 Fundamentals or the ability to obtain A+ and/or O365 Fundamentals within 6 months.
- High School Diploma/GED or equivalent qualification.
Experience Requirements:
- Preferably, at least 1 year of service-related experience.
- Basic infrastructure and troubleshooting skills.
- Valid driver's license required.
At Integris, we value our team members and provide comprehensive benefits, including:
- Medical, Dental, and Vision Insurance
- 401K Retirement Plan
- Minimum 4 Weeks of Paid Time Off (PTO)
- Birthday PTO
- Paid Holidays
- Paid Time Off for Volunteering
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Supplemental Insurance
- Employee Assistance Program
Join us in shaping the future of IT services while positively impacting our clients and communities.
Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
