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Field Service Specialist

2 months ago

Topeka, United States Mercury Broadband Full time

Apply (by clicking the relevant button) after checking through all the related job information below.

Field Services Technician I

Are you a hands-on individual who thrives on delivering results? Do you find satisfaction in providing services that enhance customer connectivity? In this unique and fulfilling role, you will establish personal connections while working directly with customers, utilizing your own work vehicle, managing individual schedules, and more.

Company Overview: Mercury Wireless stands as a premier provider of high-speed Internet and digital phone services. Established in Topeka, KS, the company emerged from the need for Broadband Internet access in rural regions of America. By integrating high-capacity fiber optic networks with the versatility and reliability of carrier-class wireless technologies, Mercury Wireless developed a hybrid model to serve these underserved customers. The company successfully connected its first subscriber in December 2007 and has since expanded its rapidly growing network, headquartered in Kansas City, to provide Internet access across five states in the Midwest.

Position Overview: The Field Services Team at Mercury Wireless represents the customer-facing segment of the organization. Team members are expected to maintain a professional demeanor and appearance while being attentive to customer needs. Field Services personnel must be diligent and meticulous in their tasks, adhering to installation protocols, safety regulations, and guidance from the Field Team Leader.

Position Details:
Location: Topeka, Kansas
Position Type: Full-Time
Compensation: Competitive Pay - $20.00/hr based on experience
Benefits: Health, Vision, Basic Dental & Life Insurance, Short-Term Disability, Long-Term Disability, 401k, Paid Time Off, Paid Training

Key Responsibilities:

  • Install broadband equipment at customer locations
  • Engage with subscribers and represent the company professionally
  • Configure and connect customer equipment to the Mercury Network
  • Troubleshoot customer broadband equipment
  • Support the sales team with localized marketing initiatives

Qualifications:

  • Adhere to cabling procedures for residential and commercial installations
  • Comfortable working in various environments, including elevated and confined spaces
  • Basic mechanical aptitude
  • Proficient in using hand and power tools
  • Basic computer skills and familiarity with software applications
  • Understanding of computer networking principles
  • Ability to use PC-based applications for programming and diagnosing communication equipment
  • Valid driver's license with a clean driving record
  • Self-motivated and customer service-oriented
  • Effective communication skills, both verbal and written

Training Provided:

  • Safety training
  • OSHA Certifications
  • Installation and equipment training
  • Ethernet wiring
  • Networking concepts and training
  • VoIP training

Mercury Broadband is dedicated to fostering a diverse and inclusive workplace. The company is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Individuals with disabilities who require accommodations are encouraged to contact the Human Resources Department.

Compensation Details: Hourly Wage

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