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Site Services Operations Manager

1 month ago

Lancaster, Ohio, United States MPW Full time
Job Title: Site Services Operations Manager

This is a challenging and rewarding role that requires a unique blend of operational expertise, leadership skills, and customer service acumen. As a Site Services Operations Manager, you will be responsible for managing the preparation and execution of all Site Services orders and events.

Key Responsibilities:
  • Deliver and maintain premier standards of customer service and business operations.
  • Work closely with logistics to manage fleet assets and schedule movement to meet customer obligations while controlling expenses.
  • Collaborate with Sales to define the scope of work for projects, establish key dates and details, and to capture billable services during project execution.
  • Identify and report equipment deficiencies for repair and strive for the highest level of operational readiness possible.
  • Supervise CDL-A drivers, DOT compliance, event techs, and attendants in the preparation and execution of events and orders.
  • Promote Porta Kleen's safety culture and ensure that company policies and procedures are followed.
  • Analyze daily activities to monitor performance, track results, prepare reports, review data, and make recommendations on improvements.
  • Recruit, train, and continuously develop workforce to meet organizational objectives.
  • Conduct safety meetings, assuring proper procedures are followed.
  • Work with Division Manager and Leadership Team to develop SOPs.
  • Responsive to emergency calls and non-standard work schedules.
  • Investigate and resolve customer complaints in a timely manner.
  • Coach and mentor all direct reports.
Requirements:
  • Bachelor's degree in business management, industrial engineering, transportation, or logistics preferred.
  • Knowledge of fleet management, field operations, project management, financial principles, and human resource practices.
  • Working knowledge of basic electrical, plumbing, and mechanical components.
  • Demonstrate proficiency in MS Office Suite: Excel, Word, Project, One Note, PowerPoint; as well as other transportation and inventory management software.
Key Behaviors:
  • Respect: Treat everyone in our diverse community, including clients, their families, and our staff with dignity.
  • Innovation: Believe that through innovation we will continue to provide the highest level of products and services for our customers.
  • Teamwork: Infuse and energize the organization, enhancing the lives of those we serve through the creative ideas and unique talents of each team member.
  • Excellence: Deliver the best outcomes and highest quality service through the dedicated effort of every team member.
  • Stewardship: Sustain and reinvest in our mission and extended communities by wisely managing our human, natural, and material resources.