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Customer Service Representative

1 month ago

Fresno, California, United States Hinderliter de Llamas & Associates Full time
Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to taxpayers, businesses, and the public, primarily via phone and email.

Key Responsibilities
  • Process and review tax returns, forms, applications, and payments daily.
  • Notify, review and resolve outstanding taxpayer compliance issues.
  • Reconcile and report on all tax revenues activities monthly.
  • Resolve revenue discrepancies through identification, explanation, and communication procedures.
Requirements
  • Strong computer, clerical, and technical skills with demonstrated proficiency in Excel, Outlook, and Word.
  • Excellent verbal and written communication skills and ability to manage a large call volume.
  • Exceptional customer service skills and ability to deescalate sensitive issues while upholding City standards and requirements.
What We Offer
  • Competitive base pay.
  • Opportunity to participate in 401k.
  • Medical, dental, vision, life/AD&D, LTD, and employee assistance program.
  • Paid time off for vacation, sick, and holidays.
  • Employee stock ownership plan.