Financial Service Representative

4 days ago

Scarborough, Maine, United States Five County Credit Union Full time
Job Title: Financial Service Associate

We are seeking a highly motivated and detail-oriented Financial Service Associate to join our team at Five County Credit Union. As a Financial Service Associate, you will be responsible for providing exceptional member service, processing transactions, and assisting with new account openings.

Key Responsibilities:
  • Assist members with various account requests, resolutions, and inquiries.
  • Process transactions and new account services in a timely and accurate manner.
  • Identify and cross-sell products and services that contribute to the financial well-being of members.
  • Prepare and open new consumer accounts, collect required documents, and onboard new members.
  • Process account applications, perform verifications, and open sub-accounts.
  • Assist with balancing, posting, troubleshooting, and auditing of ATMs, ITMs, and cash recyclers.
  • Maintain knowledge of payroll processes, direct deposit, and payroll deductions.
  • Refer non-standard transactions or issues to the supervisor for assistance.
Requirements:
  • Positive, friendly, and professional attitude and appearance.
  • People-oriented, helpful, and open to new ideas and change.
  • Reliable transportation and attendance are a must.
  • Basic math and computer skills are necessary.
Work Environment:

The work environment is an office setting with a moderate noise level. Temperatures may fluctuate, and the employee may not be able to easily leave the work area unless for a scheduled break.

Physical Demands:

The physical demands of this job include standing for extended periods, using hands to finger, handle, or feel, reaching with hands and arms, and talking or hearing. The employee must be able to speak and hear distinctly. Specific vision abilities required include close vision, color vision, and ability to adjust focus.

Mental Demands:

The mental demands of this job include being alert to member needs, resourceful in solving member problems, and precise when updating member accounts. The employee must be able to deal with people effectively under adverse and/or stressful conditions, occasionally be persuasive, use judgment, and exhibit patience.

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