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Account Manager

2 months ago

Jersey City, New Jersey, United States Sysco Full time
Job Summary

This role supports CMU and LCC business by managing the customer relationship locally, with the expectation of enhancing the customer experience. The role will partner with CST, National Sales and Local Sales teams to deliver a positive customer experience.

Key Responsibilities
  • Manage assigned customers/concepts and handle last mile activities to ensure customer receives product timely and accurately; collaboration with CSM that handles same concepts/customers, partners with transportation, merchandising, and contract sales teams to drive outcomes and influence customer interactions.
  • Liaise with local contract sales organization to implement direction, best practices via GSC; act as role model for best practice.
  • Utilize CRM tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate.
  • Build and maintain customer relationships as appropriate; in person visits based on customer needs and contracts.
  • Able to have challenging conversations with internal and external stakeholders.
  • Responsible for appropriate escalation as needed.
Requirements
  • High school diploma.
  • 3+ years prior outside foodservice account management or B2B sales experience.
Preferred Qualifications
  • Bachelors degree.
  • 5+ years prior foodservice account management, B2B sales experience within restaurant, GPO background.
Physical Demands

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

Travel Requirements

May need to travel to visit local customers.