Senior Client Success Executive
2 weeks ago
About Optimize Partners: Optimize Partners is a dynamic B2B SaaS organization focused on enhancing business processes through innovative software solutions. We are in search of a Senior Customer Success Manager to enhance our team.
Position Overview: As a Senior Customer Success Manager, you will play a pivotal role in ensuring our enterprise clients derive maximum value from our offerings.
Key Responsibilities:- Collaborate closely with a select group of strategic enterprise clients to facilitate substantial value realization from our software solutions.
- Develop a comprehensive understanding of client objectives and requirements to promote effective platform utilization.
- Design strategic roadmaps and change management initiatives to enhance user engagement and drive business process optimization.
- Build and sustain robust relationships with key stakeholders, including senior executives.
- Serve as the primary contact for swiftly addressing customer inquiries and challenges.
- Prioritize high levels of customer satisfaction and retention.
- Act as a brand representative, identifying potential growth avenues within client accounts and working with the account management team for upselling opportunities.
- Monitor and analyze customer health metrics and usage patterns.
- Collaborate with service teams to facilitate the onboarding of new clients.
- Provide guidance and training to newly appointed Customer Success Managers.
- A minimum of 5 years of experience in Customer Success, consulting, or account management within a SaaS environment.
- A proven history of fostering customer engagement and achieving high adoption rates.
- A Bachelor’s degree in business administration, engineering, computer science, or a related discipline; a Master’s degree is preferred.
- Demonstrated expertise in nurturing relationships with both internal and external stakeholders.
- A positive mindset, self-driven, and committed to customer success.
- Experience in business transformation and process enhancement initiatives is advantageous.
- Skilled in leading executive-level meetings and workshops.
- Comprehensive Health, Vision, and Dental Insurance.
- 401(k) retirement savings plan with employer contributions.
- Generous Paid Time Off policy.
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