Business Operations Manager

7 days ago


Chicago, Illinois, United States PeopleShare Inc Full time
Job Summary

As a Site Operations Specialist at PeopleShare Inc, you will be responsible for managing the daily operations of a small to medium-sized site, overseeing a small team, and ensuring the quality of operations. This role requires strong leadership skills, attention to detail, and the ability to motivate employees to achieve goals.

Key Responsibilities
  • Manage contracted services, including copy services, courier services, managed print services, hospitality, imaging, and mail services.
  • Assess talent, staff career development, and conduct performance management activities and employee counseling with support from assigned leadership.
  • Improve quality of operations by consistently applying effective implementation and management of RICOH Service Excellence tools.
  • Create and maintain a customer-focused environment through regular end-user feedback and customer satisfaction surveys.
  • Ensure the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline standards and compliance.
  • Ensure the location is properly staffed by matching employee skills and equipment with production demands.
  • Motivate employees and recognize their accomplishments in a timely manner.
Requirements
  • 3-5 years of work experience in a related field (B2B and/or technical).
  • Previous 2 years of managerial work experience strongly preferred.
  • Previous 3-5 years Customer facing work experience required.
  • Demonstrated high-level knowledge and understanding of technology.
  • Off 360 proficient user.
Physical Requirements
  • Walking, lifting, bending, and twisting will be standing and walking throughout the day.
  • Dress code is Business casual. No jeans, T-shirts, or tennis shoes.
  • Ideal candidate must be vaccinated.


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