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Product Support Specialist
2 months ago
Marvin is seeking a skilled Product Support Representative to provide technical information and support to our internal and external customers. As a key member of our team, you will be responsible for providing accurate and timely responses to customer inquiries, working closely with various departments to resolve technical issues, and developing strong relationships with our channel partners and trade professionals.
Key Responsibilities- Provide technical information and support to customers, including product specifications, installation instructions, and troubleshooting guidance.
- Collaborate with cross-functional teams to resolve technical issues and improve product knowledge.
- Develop and maintain strong relationships with channel partners and trade professionals to ensure excellent customer service.
- Support departmental goals and initiatives to achieve critical measurements.
- Related college degree or 2-4 years industry-related experience.
- Understanding of drafting concepts and knowledge of the construction industry.
- Strong PC skills utilizing AutoCAD and MS Office applications.
- Ability to quickly learn technical information surrounding Marvin products, systems, and processes.
Marvin is committed to creating better ways of living. As a member of our team, you will enjoy a comprehensive benefits package, including health insurance, paid holidays, paid parental leave, and a 401(k) retirement savings match. You will also have access to unique offerings, such as a $300 annual wellbeing account, Better Living Day, and profit sharing.
Join a community of dedicated professionals who are passionate about delivering exceptional customer service and supporting the growth of our company. Apply today to become a part of the Marvin team
