Training and Development Manager

3 days ago

Chantilly, Virginia, United States Quest Diagnostics Incorporated Full time
{"title": "Training and Development Manager", "description": "

As a key member of our team, you will be responsible for the successful coordination, implementation, and harmonization of new processes, tasks, and technology/database rollouts in Esoteric Specimen Management across multiple sites.

You will work closely with the NLO and ETLO teams to develop a training program that standardizes and aligns with regional requirements.

In collaboration with local QA and MOQ, you will maintain regulatory and compliance requirements for governing bodies.

You will provide continuous coaching and development of our trainers, who are the first impression for our new hires.

You will develop people and QA metrics to track the success of the training program and trainers.

You will implement a formal feedback tool to gather feedback from trainees about our trainers, which can then be tied back to performance reviews.

You will support the professional learning and development of trainers, including facilitation, instructional design, development, delivery, and project management skills.

You will provide on-site business unit support throughout system conversion.

You will facilitate the resolution of problems that arise during training, parallel testing, and system conversion.

You will advise departmental and site leadership on opportunities for replicating best practices where gaps are observed.

You will partner with QMS, managers, and supervisors to proactively identify scenarios impacting quality and address them through learning and development solutions.

You will provide guidance to managers, supervisors, and employees on development plans, including access to resources to support development.

You will develop contemporary learning channels for virtual, just-in-time, and knowledge management systems.

Develop and follow comprehensive project plans:

Establish goals, accountabilities, action steps, milestones, and timelines for Learning and Development Projects.

Manage multiple projects and priorities from start-to-finish to achieve project goals.

Prepare and submit project updates and, as needed, recovery plans.

Develop and implement Specimen Management Learning and Development Roadmaps.

Partner with internal/external communities of practice to identify opportunities to leverage existing/emerging technologies at low to no-cost.

Conduct ongoing research into best practices in Learning/Training technologies and identify opportunities to increase utilization of training.

Research best-practices in learning/training to recommend/implement efficiencies, including ongoing development and up-skilling of the Training team.

Build and maintain Learning Dashboard and Metrics.

Dashboard to provide visibility to upcoming changes/training and provide ongoing communication to managers, supervisors.

Metrics to drive utilization and improvements.

All other duties as assigned.

QUALIFICATIONS

Required Work Experience:

Minimum 8 years of laboratory experience.

At least 4 years of direct supervisory experience in a clinical or anatomical pathology laboratory.

Familiarity and experience with Project Management approaches, tools, and project lifecycles.

Experience driving technology solutions to increase efficiency and reduce cycle times/time to productivity.

Preferred Work Experience:

N/A

Physical and Mental Requirements:

N/A

Knowledge:

Process Management

Lean/Continuous Improvement

Skills:

Demonstrated strong customer service orientation and interpersonal communication skills.

Customer Focus

Business Acumen

Collaboration

Learning Agility

Drive for Results

Problem Solving

Interpersonal Savvy

EDUCATION

Bachelor's Degree

High School Diploma or Equivalent (Required)

LICENSECERTIFICATIONS

Equal Opportunity Employer:

Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

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