Hotel Operations Director with Regional Oversight

6 days ago

Colorado Springs, Colorado, United States Imprint Hospitality Full time

About Us: Imprint Hospitality is a full-service hotel and restaurant management company specializing in lifestyle and boutique properties. We focus on creating unique guest experiences by blending interactive technology with genuine human connection.

Compensation: The estimated salary for this role is $80,000 - $120,000 per year, commensurate with experience.

Job Description:

We are seeking a seasoned Hotel General Manager with the possibility of additional responsibility as a Regional Director of Operations. As a key leadership role, you will be deeply involved in the day-to-day and mid-term strategic decision making and infrastructure development of our properties.

The successful candidate will have a proven track record of success in hospitality operations, leadership, and revenue growth. You will be responsible for maintaining and building a strong sense of community, integrity, and brand for all who visit and work in our hotels. This includes providing leadership to the Sales and Marketing, Engineering, and Homa Cafe & Bar teams, overseeing the day-to-day operations, establishing and maintaining a positive, high-energy work environment for all employees.

Responsibilities:

  • Maintains and builds a strong sense of community, integrity, and brand for all who visit and work in the hotels.
  • Provides leadership to the Sales and Marketing, Engineering, and Homa Cafe & Bar teams.
  • Manages revenue and cash flow for the property and their impacts on the P&L statements.
  • Responsible for development, maintenance, and reporting for departmental and property-wide annual budget under the guidance of the Corporate Office that optimizes profit margins while balancing sales and operating costs with guest satisfaction and quality.
  • Accountable for the overall financial performance of the hotel; provides support to the Sales & Marketing team on implementing a sales plan based on the demand of the hotel to obtain new business.
  • Oversees and participates in Revenue Management for the property.
  • Monitors guest feedback and assists departmental leaders in resolving guest concerns and the service recovery process; successful at conflict management.
  • Works to recruit, interview, hire, train, and develop leadership and/or key employees.
  • Assists departmental leaders in conducting team meetings, influences employee engagement, and implements employee recognition.
  • Promotes the properties within local community and the hotel and travel industry; excellent at networking; serves as a community ambassador.
  • Monitors maintenance progress and FF&E conditions; works with staff when maintenance is necessary.
  • Performs daily, weekly, and monthly property inspections in tandem with the maintenance and housekeeping staff.
  • Responds to hotel emergencies and accidents, insuring incident reports are completed promptly and with accuracy.
  • Assists the Corporate Office in key property issues such as but not limited to: capital projects, customer service, brand growth and development, and refurbishment.
  • Ensures effective, timely, and accurate communications flow with regards to hotel policies and procedures.
  • Performs other duties or special projects as assigned by the Corporate Office.

Requirements:

  • Previous GM experience.
  • 7+ years hospitality experience.
  • 5+ years of leadership and/or management experience preferred.
  • Sales & Marketing experience preferred.
  • Bachelor's Degree preferred.
  • Knowledge of Colorado Springs cultural + outdoor recreation opportunities preferred.

Benefits: Paid Time-Off, Onsite F&B Discounts, Opportunity for Year-End Bonus based on Hotel Performance Metrics, Wellness Stipend or insurance coverage.

Why Work with Us? At Imprint Hospitality, we value attention to detail, reliability and punctuality, friendly and customer-focused attitude, willingness to work overtime from time to time during high occupancy season, and a commitment to outrageous hospitality and guest service.

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