Central Station Dispatcher Day Shift Coordinator

4 days ago


Livermore, California, United States All-Guard Alarm Systems Full time
Job Title: Central Station Dispatcher Day Shift

At All-Guard Alarm Systems, Inc., we are seeking a highly skilled and detail-oriented Central Station Dispatcher to join our team. As a key member of our operations team, you will be responsible for dispatching emergency and non-emergency resources, managing incident-related information, and providing exceptional customer service.

Key Responsibilities:
  • Receive and process alarm conditions from multiple sources, prioritizing highest priority alarms first.
  • Enter, update, and monitor incident status via DICE, Immix by SureView, or Frontel.
  • Communicate effectively with subscribers, emergency agencies, and alarm companies using approved customer service skills and phraseology.
  • Learn and understand all operations of DICE alarm monitoring software, including completing alarm events, generating manual alarms, and creating service tickets.
  • Maintain accurate records and filing or scanning of account paperwork.
  • Utilize phone equipment, including Listen/Talk back functions, transferring calls, and following guidelines for proper phone call etiquette.
  • Assist subscribers with basic technical questions and needs, and perform successful panel downloads upon request.
Requirements:
  • Ability to function as an effective team member.
  • Strong customer service orientation.
  • Knowledge and ability to utilize 24-hour time format.
  • Ability to work day, swing, graveyard, and rotating shifts, including holidays and weekends.
  • Ability to read and follow written instructions.
  • Ability to communicate clearly and concisely both verbally and in writing.
  • Ability to meet deadlines and prioritize multiple tasks.
  • Computer literacy.
  • Must be able to obtain Alarm Company Employee (ACE) license from the State of California.
What We Offer:
  • Competitive pay, DOE.
  • Opportunity to advance.
  • Full benefits after 60 days, including medical, dental, life, and AD&D.
  • Paid vacation, sick leave, and holidays.
  • 401k with company matching.
  • Elective benefits available at employee's expense (AFLAC).

We are an equal opportunity employer and do not discriminate based on age, sex, gender, gender identity, race, ethnicity, religion, sexual orientation, or any other class protected by state or federal law. Must be able to pass a pre-employment physical, drug screen, and investigative background check.



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