Technical Operations Graduate Assistant

2 weeks ago


Surprise, Arizona, United States Ottawa University Full time
Job Summary

Ottawa University is seeking a highly motivated and detail-oriented Technical Operations Graduate Assistant to provide technical support to all members of the university community. This is a part-time graduate assistant position, working 29 hours per week.

Key Responsibilities
  • Provide level 0 & 1 technical support to staff, faculty, and students via remote and telephonic means.
  • Support infrastructure projects as directed by the technical operations unit.
  • Escalate tickets to appropriate technology groups.
  • Aid in troubleshooting technical and operational issues with other full-time members of the information technology staff.
  • Support server and network systems, with the support of a full-time employee.
  • Observe and work with existing documentation.
  • Work with the technical operations team to modify and create new documentation.
  • Identify technical issues that potentially impact multiple systems based on ticket metrics.
  • Perform daily checks of classroom technology and video conferencing equipment.
  • Understand and maintain equipment needs for the designated campus location.
  • Support live events regarding audio/visual equipment, as needed.
  • Maintain, support, and inventory all equipment for the designated campus location.
Requirements
  • Proficient understanding of computer technology.
  • Excellent communication skills.
  • Basic knowledge of enterprise technical concepts.
Preferred Qualifications
  • Leadership skills.
  • Ability to work in a team environment.
  • Strong problem-solving skills.
What We Offer
  • Tuition waiver (18 credit hours per year) for one of Ottawa University's graduate programs.
  • Partial meal allowance.
  • Bi-weekly living stipend paid over 12 months.


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