Patient Service Representative

4 days ago


San Diego, California, United States SG HOMECARE INC Full time
Job Overview

This position requires delivering and setting up equipment in customer residences or healthcare facilities, providing exceptional customer service to SG Homecare in the community.

Responsibilities
  • Equipment Delivery: Deliver and set up required equipment at customer locations, ensuring safe use and functionality.
  • Customer Education: Educate customers on proper use and care of respiratory and durable medical equipment.
  • Territory Management: Develop and maintain working knowledge of current HME products and services offered by SG Homecare, manage territory to reach service goals, and deliver equipment and oxygen as required.
  • Administrative Tasks: Complete patient visit reports, resolve customer equipment problems, and process orders in a timely and accurate manner.
  • Sales and Promotion: Promote services and products to referral sources in the community, develop technical knowledge of HME or respiratory products, and assist with quality improvement initiatives.
Requirements

To succeed in this role, you must possess:

  • A high school diploma or equivalent.
  • Previous experience or successful completion of training for home medical equipment (HME) is preferred.
  • A valid driver's license in good standing and at least one year of driving experience to perform the job safely.
  • Excellent navigation skills and proficiency in using navigation applications.
  • Time management and organizational skills to keep track of deliveries and stay on schedule.
  • Exceptional communication skills and interact professionally with clients.
  • Physical stamina and good upper body strength to lift heavy equipment, packages, and objects.
  • Punctuality and dependability to arrive at destinations on time.
Working Environment

This role involves operating a vehicle, driving on the road, and visiting customer residences and healthcare settings. You will require sufficient mobility to walk, stand, or sit for prolonged periods, operate office equipment, and exert physical effort to perform moderate to heavy work.



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