Patient Services Representative San Diego

6 days ago


San Diego, California, United States LHH Recruitment Solutions Full time
Job Summary

The Patient Service Representative is responsible for scheduling appointments, verifying patient demographics, and handling phone inquiries in a fast-paced medical office environment. This role requires excellent customer service skills, attention to detail, and the ability to multitask in a high-volume setting.

About Our Team

We are a leading healthcare recruitment solutions provider dedicated to delivering exceptional results for our clients and candidates. Our team is passionate about providing personalized support and guidance throughout the hiring process.

Duties and Responsibilities

  • Schedule appointments for numerous departments, ensuring efficient use of practitioner time
  • Verify patient demographics, insurance information, and collect copays and amounts due at appointments
  • Answer multi-line phones, responding to inquiries and resolving issues in a professional manner
  • Generate reports, maintain accurate records, and perform other administrative tasks as required


Requirements

To be successful in this role, you will need:

  • One year of experience in a medical office with high call volume, utilizing patient data systems to schedule patients and generate reports
  • Familiarity with Natural Medicine philosophies and various modalities offered
  • Exceptional customer service skills, with the ability to prioritize needs quickly and multitask in a fast-paced environment
  • Strong communication and interpersonal skills, with the ability to mediate situations and explain policies clearly
  • Basic computer skills, including proficiency in Windows and Excel


Benefits

We offer a competitive salary of $21-22 per hour, paid bi-weekly. Benefits include medical, dental, vision, life insurance, short-term disability, and additional voluntary benefits. We also offer EAP program, commuter benefits, and a 401K plan. Associates may be eligible for paid leave, including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

What We Offer

We are an equal opportunity employer, committed to diversity and inclusion. We consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements.

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