Patient Service Representative

3 days ago


San Ramon, California, United States Planned Parenthood Northern California Full time

Job Summary:

We are seeking a highly skilled Patient Service Representative to join our team at Planned Parenthood Northern California. As a Patient Service Representative, you will be responsible for ensuring a seamless and patient-centered experience for our clients.

About the Role:

  • Provide exceptional customer service to patients and ensure their needs are met in a timely and efficient manner.
  • Utilize excellent communication skills to greet patients, answer phones, schedule appointments, and check-in/check-out patients.
  • Schedule follow-up appointments and communicate with back-office staff regarding wait times and walk-in demand.
  • Assess patient eligibility for funding, health insurance programs, and fees, and collect payments accordingly.
  • Sign patients up for state-funded programs such as Medi-Cal, Family PACT, and PE using DHCS portals.
  • Negotiate payment plans for patients who cannot afford payment in full, while adhering to agency parameters.
  • Support pre-registering patients prior to their arrival in the health center.
  • Ensure accurate completion and patient understanding of all necessary registration and consent forms.
  • Handle medical record requests for patients and outside providers, maintaining confidentiality and adhering to patient privacy laws.

Requirements:

  • Bachelor's degree or equivalent from an accredited institution; or six months to one year related experience and/or training; or equivalent combination of education and experience.
  • Experience working in a receptionist or office setting is preferred.
  • Knowledge of medical insurance plans is a plus.
  • Ability to work calmly, efficiently, and represent the organization with high professionalism.
  • Excellent customer service, problem-solving, judgment, organizational, and communication skills.
  • Ability to multitask and work independently as part of a team.
  • Flexibility to work in other health center locations as requested.
  • Willingness to commute to nearby centers as needed.
  • Float Registration Specialist must provide proof of reliable transportation, valid CA driver's license, and proof of insurance.
  • Ability to support the provision of receptionist services to socioeconomically diverse populations with cultural competency.
  • Ability to support the provision of reproductive health care services with a non-judgmental, patient-centered approach.

Salary Range: $21.00 - $22.50 per hour, commensurate with experience.



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