Cancer Center Patient Services Coordinator

5 days ago


San Diego, California, United States California Proton Therapy Center Full time
Job Overview

We are seeking a highly skilled and compassionate Patient Services Representative to join our team at California Protons Cancer Therapy Center.

Estimated Salary: $24.50-30.50 per hour (DOE)

About the Role

The Patient Services Representative will be responsible for providing exceptional patient care and administrative support to our patients and staff.

Main Responsibilities:

  • Greet Patients Professionally: Greet all patients and guests in a caring and professional manner, both in-person and over the phone.
  • Patient Registration: Accurately register patients by gathering information and entering relevant data into our system.
  • Scheduling Appointments: Schedule and confirm appointments with patients over the phone, ensuring accurate and efficient communication.
  • Form Management: Ensure that patients complete necessary forms correctly and provide assistance as needed.
  • Multi-Tasking: Demonstrate strong multi-tasking skills, handling phone calls, scanning forms, and scheduling appointments simultaneously.
  • Collaboration: Work collaboratively with nursing, imaging techs, radiation therapists, and physicians to ensure seamless patient care.
Requirements

To succeed in this role, you will need:

  • Customer Service Experience: A minimum of 3-5 years of customer service experience, preferably in a healthcare setting.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to de-escalate issues professionally.
  • Organizational Skills: Strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Confidentiality: The ability to maintain HIPAA confidentiality at all times.
  • Education: A high school diploma or equivalent is required.
What We Offer

We offer a competitive benefits package, including:

  • Medical, Dental, Vision Insurance
  • Life Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Flexible Spending Account
  • 401(k) Matching Program
  • Rich PTO Plan
  • Enrichment Opportunities

California Protons Cancer Therapy Center is an Equal Opportunity Employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, religion, color, creed, national origin, sex, age, disability, genetic information, or any other legally protected status.



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