Player Services Ambassador
3 weeks ago
At Chinook Winds Casino Resort Hotel, we are seeking a highly skilled Player Services Representative to join our team. This role is responsible for providing exceptional guest service by greeting guests and providing accurate information on club amenities, current promotions, and general property information.
Key Responsibilities:
- Issuance of Winner Circle cards.
- Provide information on benefits of club and tier amenities.
- Interact with customers on the gaming floor, answering questions and concerns, enrolling new members, and putting cards in customer's hands.
- Participate in creating a fun and exciting atmosphere by utilizing the In-house PA system.
- Assist in the execution of programs, promotions, and special events.
- Accurately group code promotions and events.
- Perform redemptions.
- Sell tickets for concerts, tournaments, and events.
- Answer phones and call back lists.
- Distribute promotional items.
- Provide coat check services.
- Perform all duties in accordance with Chinook Winds Casino Resort customer service standards.
- Maintain general knowledge and provide information to guests of Chinook Winds Casino Resort events, programs, and services.
- Provide input or recommendations for improvements and changes in processes or services.
- Access the player tracking system and make edits as necessary.
- Query the player tracking database for specific marketing/gaming information, including guest demographics, comments, and needs.
- Assist with events, including ushering, setup, breakdown, and item distribution.
Requirements:
- Must be 21 years or older.
- Competency statements:
- Communication Skills: Ability to communicate effectively with others verbally.
- Customer Oriented: Ability to take care of customers' needs while following company procedures.
- Enthusiastic: Ability to bring energy to the performance of a task.
- Interpersonal: Ability to get along well with a variety of personalities and individuals.
- Education: High school diploma or GED.
- Experience: One year of customer service experience in a high-volume setting.
- Computer Skills: Microsoft Office beginner level, including Word, Excel, and Outlook.
- Certificates & Licenses: Siletz Tribal Gaming License.
- Other Requirements:
- Strong interpersonal skills and an outgoing personality.
- Must be flexible with work schedule.
Work Environment:
The work environment is a busy gaming environment with multiple distractions. The noise level is usually moderate to loud, and the environment is subject to smoke and associated effects.
Working Conditions:
Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.
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