Retail Customer Service Representative
5 days ago
We are seeking a highly motivated and customer-focused Retail Customer Service Representative to join our team at EZCORP. As a Retail Customer Service Representative, you will be responsible for providing exceptional customer service, processing sales, loans, and extensions, and performing opening and closing store duties.
Key Responsibilities:- Provide excellent customer service by greeting customers, interacting with customers in person and on the phone
- Process sales, loans, and extensions
- Perform opening and closing store duties
Requirements:
- High school diploma or GED
- Customer service, cashier, or retail experience
- Excellent communication and interpersonal skills
- Work well independently and as a member of a team
- Ability to multitask
- Able to pass a criminal background check and drug test
- Adhere to all Company policies, procedures, and regulations
- Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics, a plus
- Sales background, a plus
- Bilingual, a plus
What We Offer:
- Competitive wages
- Monthly uncapped bonus potential paid on store and individual performance
- Great working hours
- 401(k) with company match
- Generous paid time off
- Holiday pay
- Store discount
About EZCORP:
EZCORP is a leading provider of pawn lending and retail services. We are committed to providing our customers with a friendly, courteous, and respectful environment that continues to set us apart from the competition.
Why Work for EZCORP:
We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast-paced environment. Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position.
Training and Development:
We offer a 5-week paid training program for new hires, which includes a $.50 raise and promotion to Pawnbroker upon completion of the program. Additionally, we offer a Pawnbroker Certification Program, which includes an additional $1/hour.
Benefits:
We offer a range of benefits, including free health insurance, competitive wages, monthly uncapped bonus potential, great working hours, 401(k) with company match, generous paid time off, holiday pay, and store discount.
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