Triage and Care Coordination Professional

3 weeks ago


New Haven, Connecticut, United States Yale New Haven Health Full time

**Job Summary**

We are looking for a talented Clinical Triage Nurse to join our team at Yale New Haven Health. As a Clinical Triage Nurse, you will be responsible for directing patients to the appropriate level of care based on the severity of their clinical need.

Key Responsibilities:

  • Performs telephonic triage to a diverse patient population using best practice clinical protocols and when indicated standing orders or use of referral trees to assist the patients to the appropriate level of care.
  • Collaborates with wide array of healthcare clinicians and resources to secure time-sensitive response to patients with an objective of a one call resolution, when applicable.
  • Follow up with patients providing test results, education, escalation or triage for medical management of symptoms when appropriate.
  • Follow established call management guidelines, perform complete, accurate and timely documentation and data entry for all clinical activity in accordance with standards.
  • Consistently demonstrate ability to respond to changing situations in a flexible manner to meet current needs, such as reprioritizing work as necessary.
  • Identify needs and make appropriate recommendations for quality improvement which creates perceived value for customers.
  • Maintain working knowledge of regional community resources (Urgent Cares, Walk in Care, video Care, Emergency Departments, etc).

Requirements:

  • Graduate of an accredited school of Nursing. Bachelor's or master's degree in nursing preferred.
  • 3 years of clinical experience in direct patient care required. Triage or ICU/ED experience preferred.
  • Basic Life Support (BLS) certification and Advanced Cardiopulmonary Life Support (ACLS) per departmental policies.
  • Basic computer skills. Proficient in various word processing, spreadsheet, and database programs, including Microsoft Word, Excel, PowerPoint, Outlook, etc.

The estimated salary for this role is $65,000 - $90,000 per year, depending on experience.



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