Claim Resolution Specialist

1 week ago


Chicago, Illinois, United States TEKsystems Full time

{"h1": "Claim Resolution Specialist - Bilingual English/Spanish", "p": "Are you a problem solver who thrives in a fast-paced environment? As a Claim Resolution Specialist, you'll be the final contact for our customers, providing exceptional service by resolving escalated claims and inquiries related to Voluntary Benefits. You'll utilize your bilingual skills in English and Spanish to communicate effectively and empathetically with clients, ensuring their concerns are addressed and resolved efficiently.", "ul": [{"li": "Handle escalated claim inquiries, customer concerns, and status updates through phone, email, and text chat in a high-volume contact center."}, {"li": "Assume ownership of customer requests, providing accurate information and top-tier service."}, {"li": "Analyze complex information to make informed decisions and solve problems while maintaining a positive phone experience."}, {"li": "Navigate multiple systems to research and resolve customer issues effectively."}, {"li": "Maintain high standards of productivity, service, and quality."}, {"li": "Learn and adhere to corporate policies, regulatory standards, and business processes."}, {"li": "Flexibility to work shifts, including late hours up to 6:00 pm CST, and potential overtime as needed."}], "h2": "Top Skills - Must Haves", "ul2": [{"li": "Bilingual in English and Spanish: Strong communication skills in both languages."}, {"li": "Customer Service Experience: Minimum 1-2 years in a high-volume contact center focused on superior service."}, {"li": "Problem-Solving Skills: Ability to analyze and resolve complex issues efficiently."}], "h2": "Secondary Skills - Nice to Haves", "ul3": [{"li": "Experience in Insurance or Claims: Previous experience in a related field is beneficial."}, {"li": "College Degree: A degree or current pursuit of one is a plus."}], "h2": "Why Work with Us?", "ul4": [{"li": "Work in a company that values diversity and inclusion, offering personal and professional development opportunities."}, {"li": "Be part of a team committed to delivering excellent customer service and continuous growth."}, {"li": "Flexible work arrangements in a supportive environment."}], "h2": "About TEKsystems", "p2": "We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. ", "p3": "The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law."}



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