Senior Technical Leader
3 weeks ago
About the Role:
We are seeking a highly skilled Senior Technical Leader to join our team at the Hispanic Technology Executive Council. As a Senior Technical Leader, you will be responsible for leading the technical vision, architecture, and development of conversational AI applications that leverage natural language understanding, speech synthesis, and generative models.
Key Responsibilities:
* Lead large-scale, complex digital transformations aligned with client growth strategies and objectives.
* Provide thought leadership and guidance on the latest trends in Customer Care and Experiences, powered by Data & AI.
* Define and execute the technical strategy and roadmap for Google Cloud Contact Center AI and Generative AI projects.
* Design and develop conversational AI applications using Google Cloud products such as Dialogflow, CCAI Agent Assist, CCAI Insights, Speech-to-Text, Text-to-Speech, and CCAI Platform.
* Ensure the quality, performance, security, and scalability of the solutions using best practices, standards, and tools.
* Provide technical leadership and guidance to the development team and stakeholders.
Requirements:
* Minimum 10+ years of experience in the contact center space, including technologies like Genesys, Five9, Nice, Avaya.
* Minimum 5+ years of experience in Google Cloud Platform and Google Cloud Contact Center AI products.
* Strong knowledge of natural language processing, speech synthesis, and generative models.
* Proficient in Python, Java, and other programming languages.
* Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associates Degree, must have minimum 6 years work experience).
Preferred Qualifications:
* Bachelor's degree in computer science, Engineering, or related field.
* Experience with Google Contact Center AI Platform.
What We Offer:
* Competitive compensation package.
* Opportunities for professional growth and development.
* Collaborative and dynamic work environment.
Location:
San Francisco, but open to all Accenture Office locations in the US.
Travel:
Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.
Equal Employment Opportunity Statement:
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accommodation Requests:
If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
How to Apply:
We accept applications on an on-going basis and there is no fixed deadline to apply.
Benefits:
Information on benefits is here.
Role Location Annual Salary Range:
California $131,100 to $302,400
Colorado $131,100 to $261,300
District of Columbia $139,600 to $278,200
New York $121,400 to $302,400
Maryland $121,400 to $241,900
Washington $139,600 to $278,200
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