Senior Product Manager

4 weeks ago

Seattle, Washington, United States Amazon Full time
About the Role

We are seeking a highly skilled Senior Product Manager - Technical to join our Customer Experience Automation team within Device, Digital & Alexa Support (D2AS) org. As a key member of our team, you will be responsible for driving the development of cutting-edge experiences for our global customers.

You will have end-to-end ownership of the product, user experience, design, and technology required to deliver innovative solutions. This includes identifying new opportunities, writing proposals, and collaborating with cross-functional teams on fast-paced, challenging projects.

Key responsibilities include defining and creating customer experiences for our self-service chat platform, developing product strategies, and working closely with engineering, design, operations, legal, customer service, and executive teams.

As a Senior Product Manager - Technical, you will leverage your analytical skills and work independently under tight deadlines. You will also work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration and influence project prioritization.

If you are passionate about this role and want to make an impact on a global scale, please apply.

Benefits

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include medical, dental, and vision coverage, maternity and parental leave options, paid time off (PTO), and a 401(k) plan.

About the Team

The Customer Experience Automation team's goal is to create a seamless and delightful experience for customers using Amazon products and services. We use advanced AI technology to anticipate and resolve issues before they occur, providing personalized support tailored to each customer's preferences and needs while respecting their privacy.

Our Customer Effort Elimination System helps customers get the most value from Amazon by proactively identifying and fixing problems, enabling self-service solutions, and automating processes. This eliminates unnecessary steps and frustrations, allowing customers to focus on what matters most.

We equip customers with relevant information and data to make informed decisions and get the most out of their Amazon experience. Our approach is designed to be simple, clear, and action-oriented, ensuring customers can easily understand and benefit from our solutions.

Basic Qualifications

To be successful in this role, you will need a Bachelor's degree and 7+ years of technical product or program management experience. You will also need 5+ years of end-to-end product delivery experience, experience owning/driving roadmap strategy and definition, and experience contributing to engineering discussions around technology decisions and strategy related to a product.

Additionally, you will need experience managing technical products or online services, experience representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning, and experience working in building Generative AI experiences, Customer Experience Improvement, and Self-Service tools.

Preferred Qualifications

Experience in using analytical tools, such as Tableau, Qlikview, QuickSight, and experience in building and driving adoption of new tools are preferred. Experience working in building Generative AI experiences, Customer Experience Improvement, and Self-Service tools is also preferred.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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