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Automotive Service Consultant
2 months ago
Company Background:
At Jim Falk Automotive Group, we are dedicated to delivering outstanding automotive services and ensuring an exceptional experience for our customers. Our commitment to quality and customer satisfaction sets us apart in the automotive industry.
Position Summary:
We are in search of a proactive and customer-oriented Automotive Service Consultant to enhance our service department. In this pivotal role, you will be responsible for overseeing service operations, engaging with clients, and facilitating a smooth service process. This position is perfect for those who excel in a dynamic environment and have a strong enthusiasm for the automotive field.
Core Responsibilities:
- Client Engagement: Welcome and assist clients, accurately identifying their service requirements and providing detailed explanations of necessary repairs and maintenance.
- Service Coordination: Organize service appointments, oversee work orders, and guarantee the prompt and precise execution of services.
- Effective Communication: Serve as the bridge between clients and technicians, ensuring clear and efficient communication throughout the service journey.
- Quality Control: Assess completed work to confirm it aligns with our high standards and promptly address any client concerns or issues.
- Sales Initiatives: Advocate for additional services and products as appropriate, offering clients recommendations for enhancing and maintaining their vehicle's performance.
What We Provide:
- Balanced Work Schedule: Enjoy a structured workweek with weekends off.
- Consistent Workflow: Experience a continuous influx of clients and a high volume of service requests, ensuring an engaging work atmosphere.
- Attractive Compensation: We offer a competitive salary based on experience, along with performance-related incentives.
- Career Development: Opportunities for ongoing training and professional advancement within our expanding organization.
- Collaborative Environment: Work alongside a supportive and dedicated team focused on delivering exceptional customer service.
Candidate Requirements:
- Experience: Prior experience as a Service Consultant or in a similar customer-facing role within the automotive sector is preferred.
- Skills: Strong communication, organizational, and problem-solving abilities.
- Knowledge: Familiarity with automotive repair processes and terminology is beneficial.
- Customer Focus: A strong dedication to providing excellent customer service and fostering lasting relationships with clients.
