Automotive Service Advisor

4 weeks ago


Kahului, United States Jim Falk Automotive Group Full time
About Us

At Jim Falk Automotive Group, we pride ourselves on delivering exceptional automotive service and a superior customer experience. Our team is committed to excellence and ensuring every vehicle we service runs smoothly and efficiently.

Job Overview

We are seeking a motivated and customer-focused Automotive Service Advisor to join our dynamic team. As a Service Advisor, you will play a crucial role in managing our service department, interacting with customers, and ensuring a seamless service experience.

Key Responsibilities

  • Customer Interaction: Greet and assist customers, understanding their service needs and providing clear explanations of necessary repairs and maintenance.
  • Service Management: Schedule service appointments, manage work orders, and ensure timely and accurate completion of services.
  • Communication: Act as the liaison between customers and technicians, ensuring clear and effective communication throughout the service process.
  • Quality Assurance: Review completed work to ensure it meets our high standards and address any customer concerns or issues promptly.
  • Sales: Promote additional services and products as needed, providing customers with recommendations for maintaining and improving their vehicle's performance.

What We Offer

  • 5-Day Work Week: Enjoy a balanced work schedule with weekends off.
  • Plenty of Work: Experience a steady flow of customers and a high volume of service requests, ensuring a busy and engaging work environment.
  • Competitive Salary: We offer a competitive salary based on experience, with performance-based incentives.
  • Professional Growth: Opportunities for ongoing training and career advancement within our growing organization.
  • Supportive Team: Work with a collaborative and dedicated team committed to delivering exceptional customer service.

Qualifications

  • Experience: Previous experience as a Service Advisor or in a similar customer-facing role within the automotive industry is preferred.
  • Skills: Excellent communication, organizational, and problem-solving skills.
  • Knowledge: Familiarity with automotive repair processes and terminology is advantageous.
  • Customer Service: Strong commitment to providing outstanding customer service and building lasting relationships with clients


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