Client Care Coordinator
4 weeks ago
The Client Care Coordinator plays a vital role in the ongoing care of clients in treatment, developing continuing care plans and strategies to ensure a smooth and safe transition. This position requires strong relationship-building skills, the ability to listen and offer solutions, and a commitment to providing exceptional client care.
Responsibilities- Facilitate groups and provide support services to clients
- Complete assessments and suicide assessments, and identify barriers to care
- Manage client schedules and coordinate with departments, including Admissions, Medical, Wellness, Family, and Clinical
- Ensure client safety and satisfaction, and comprehend, follow, and enforce policies and procedures
- Identify emergency signals and situations, and respond appropriately
- Network with transitional facilities and convey continuing care experience to clients and their support systems
- Provide or obtain clinical recommendations for discharging clients, and facilitate client support and contact with continuing care facilities
- Coordinate and schedule discharge appointments, and send discharge information to receiving agencies
- Communicate with clinical teams, family members, and clients, and balance outreach, clinical, financial, and family factors when planning for continuation of care
- Bachelor's degree preferred, high school diploma or equivalent required
- CAT required, DORA-registered required
- Two or more years proven experience with people and program management in clinical settings
- Two years experience in substance abuse or mental health field preferred
- Experience with EMR system preferred
- Current CPR certification or ability to obtain within 30 days of employment
- Strong relationship-building skills, ability to listen and offer solutions, and commitment to providing exceptional client care
- Ability to work as part of a multidisciplinary treatment team, and organized with strong time-management skills
- Excellent written and verbal communication skills, and experience leading group activities and facilitating group sessions
- Familiar with the 12-Step Program and the 12 Steps/12 Traditions, and knowledge of industry and trauma-integrated care a plus
- Ability to connect with clients on a positive, inspiring level to facilitate lasting recovery, and act with integrity, professionalism, and confidentiality
- Strong collaboration skills, ability to think creatively and share ideas, and ability to make decisions using sound judgment, data, and advice
- Exhibit care and compassion with discretion to staff and participants, and maintain strict confidentiality, HIPAA, and 42CFR Part 2 compliance
- Adhere to organization's policies and procedures, State and Federal law, OSHA, JCAHO, and BHA regulations and standards
- Represent Foundry Treatment Center - Steamboat Springs' mission and values
- Prolonged periods of sitting at a desk and working/typing on a computer
- Sit, stand, walk, bend, reach, climb steps, hear, see, speak
- Must be able to lift 15 pounds at times
- Driving in all weather conditions
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