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Account Coordinator, Client Success, Ad Serving Specialist

2 months ago

Webster, New Hampshire, United States Magnite Full time
About the Role

We are seeking a highly skilled Account Coordinator, Client Success, Ad Serving to join our team at Magnite. As a key member of our client success team, you will be responsible for ensuring the success of our clients by providing exceptional support and guidance throughout their journey with our platform.

Key Responsibilities
  • Provide technical support to clients, troubleshooting complex issues and ensuring seamless integration with our platform.
  • Collaborate with clients to determine their optimal Magnite platform setup, developing a deep understanding of their business needs and goals.
  • Communicate client needs to our internal Product team, advocating for their success and driving business growth.
  • Interface with clients on a daily basis, responding to their questions and concerns in a timely and professional manner.
  • Assist team members with reports and data analysis, providing insights and recommendations to drive business decisions.
Requirements
  • BA/BS degree, required.
  • Some experience in customer support and/or ad operations, preferably in digital video and CTV.
  • Basic knowledge of video advertising, SQL, Python, and Pandas.
  • Experience providing technical support for clients of a SaaS platform.
  • A client-service mindset and a desire to make clients successful on our platform.
  • Analytical, project management, and troubleshooting skills to solve clients' technical problems.
  • Solid communication and interpersonal skills to discover clients' root issues and navigate solutions with them.
  • A self-starter mentality and an eagerness to work autonomously in a dynamic team environment.
About Us

Magnite is the world's largest independent sell-side advertising platform, powering billions of transactions per day. We are committed to establishing a culture of continuous growth and collaboration, where our employees feel safe as their authentic selves. We believe in investing in our employees' growth and development, providing comprehensive benefits and perks, and fostering a healthy work-life integration.

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other federal, state, or local protected class.