Customer Support Specialist for Medical Equipment

1 week ago

Cambridge Ohio, United States Rotech Healthcare Inc. Full time

OVERVIEW:
Rotech Healthcare Inc.

is a leading provider in the field of home medical equipment, specializing in ventilators, oxygen therapy, sleep apnea management, wound care, and diabetic solutions.

Our mission is to enhance the quality of life for patients by promoting active participation in their healthcare and enabling them to manage their treatments effectively at home.

Rotech is committed to delivering high-quality medical products, exceptional services, and outstanding customer support through numerous locations across the country. For more information, please visit our company homepage.

JOB INFORMATION:
Job Summary

We are looking for a dedicated Customer Support Specialist to fill a vital role within our organization.

In this position, you will be responsible for managing all communications and tasks related to the intake of patient information concerning durable medical equipment and respiratory supplies, interacting with patients, colleagues, and referral sources regarding patient services and reimbursement processes.

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

- Assist in updating respiratory grids

- Review and finalize the previous day's route and ensure all documentation is accurate and complete

- Communicate with patients and referral sources both verbally and in writing to address inquiries and concerns promptly

- Complete Standard Operating Procedures (SOPs) and Clinical Medical Necessity (CMN) documents, and maintain tracking logs

- Adhere to all relevant company policies and procedures to comply with JCAHO and company standards

- Organize patient information, process necessary paperwork for the Billing Department, and compile batch reports for deliveries

- Maintain a referral log

- Monitor and manage office supplies

- Prepare weekly deposits for the location

- Generate invoices for upcoming routes

- Process documentation, confirm tickets, input new patient setups, and organize charts

- Provide assistance for all retail and walk-in equipment requests

- Offer technical support to customers

- Verify coverage information for Medicare, Medicaid, and private insurance

- Collaborate with external agencies to resolve customer issues

- May be required to cover on-call duties, operate a company vehicle, and deliver equipment to patients' homes

- Perform additional duties as assigned

QUALIFICATIONS:
Employment is contingent on

- Background investigation (company-wide)

- Drug screening (when applicable for the position)

- Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

- High school diploma or GED equivalent, required

Preferred Education and/or Experience

- Experience with medical equipment, preferred

- Familiarity with medical billing practices and reimbursement processes, preferred

- Background in the medical field and administrative record management, preferred

- One year of related work experience, preferred

- Knowledge of medical terminology, preferred

Skills and Competencies

- Accurately perform basic mathematical calculations

- Effectively communicate in English, both orally and in writing

- Interpret various forms of communication (verbal, non-verbal, written, listening, and visual)

- Maintain confidentiality and discretion when handling sensitive information

- Multi-task while paying attention to detail

- Self-motivated, organized, with strong time-management and problem-solving skills

- Ability to work independently and collaboratively within a team

Machines, Equipment and Technical Abilities

- Proficient in email communication

- Skilled in internet navigation and research

- Competent in Microsoft applications; Outlook, Word, and Excel

- Familiar with office equipment; fax machine, copier, printer, phone, and computer and/or tablet

Physical Demands

- Ability to lift and carry office equipment as needed

- Requires lifting (minimum of 35 pounds) and transporting patient equipment

- May be required to cover on-call duties, operate a company vehicle, and deliver equipment to patients' homes

- Involves contact with patients and equipment with potential exposure to contagious pathogens

- Requires sitting, walking, standing, talking, and listening

- Requires close vision for small print on computer and/or tablet and paperwork

ROTECH INFORMATION:
Benefits

- 401k

- Medical, Dental, and Vision coverage

- Life Insurance and Disability benefits

- Generous Paid Time Off and Paid Holidays

- Employee Discount Program

- Employee Recognition Program

- Bonus and Incentive Opportunities

- Mileage reimbursement (when applicable for the position)

- Telephone reimbursement (when applicable for the position)


We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. Rotech Healthcare Inc.

recruits, employs, trains, promotes, transfers, separates from employment, and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

  • Medical Support Specialist

    12 hours ago

    Columbus, Ohio, United States Concentra Career Choice Full time

    Job SummaryConcentra Career Choice is seeking a highly skilled Medical Support Specialist to join our patient care team. As a Medical Support Specialist, you will play a vital role in providing exceptional care to our patients and contributing to the success of our organization.Key ResponsibilitiesPerform routine medical and testing procedures under direct...

  • Medical Support Specialist

    2 days ago

    Columbus, Ohio, United States Select Specialty Hospital - Columbus Vic Village(Grant) Full time

    About the RoleWe are seeking a highly skilled Medical Support Specialist to join our team at Select Specialty Hospital - Columbus Vic Village(Grant). As a Medical Support Specialist, you will play a vital role in providing exceptional patient care and support to our patients and their families.Key ResponsibilitiesPerform various patient care tasks, including...

  • Customer Support Specialist

    1 week ago

    Columbus, Ohio, United States Compunnel, Inc. Full time

    The Customer Support Specialist serves as the initial point of contact for users reaching out to our IT Service Desk. With a commitment to delivering exceptional customer service, the Specialist handles incoming inquiries, meticulously records all details in a tracking system, and utilizes a knowledge base alongside their expertise to address issues...

  • Medical Support Specialist

    5 days ago

    Cambridge, Massachusetts, United States V R Della Infotech Inc Full time

    Job SummaryV R Della Infotech Inc is seeking a highly skilled Medical Support Specialist to join our team. As a Medical Support Specialist, you will provide clinical and administrative support to our healthcare team, ensuring the highest level of patient care and satisfaction.Key ResponsibilitiesClinical Duties:Prepare examination rooms and maintain a clean...

  • Customer Support Specialist

    2 weeks ago

    Columbus, Ohio, United States Polous Full time

    Position Overview:As a Customer Support Specialist at Polous, you will serve as the primary contact for our clientele, assisting them with their questions, addressing concerns, and delivering exceptional service. Your contribution will be vital in upholding customer satisfaction and ensuring a smooth interaction.Key Responsibilities:Handle incoming calls and...

  • Customer Support Specialist

    2 weeks ago

    Columbus, Ohio, United States Huckberry Full time

    About the Role:Huckberry is seeking a Customer Support Specialist who excels in delivering assistance through various communication channels, including email, phone, and live chat. This position is ideal for individuals who are empathetic, emotionally aware, and passionate about customer service. A genuine interest in Huckberry's products and offerings is a...

  • Medical Support Specialist

    5 days ago

    Hamilton, Ohio, United States Kettering Health Full time

    About the RoleKettering Health is a leading healthcare organization with a commitment to delivering high-quality care to our patients. We are seeking a skilled Medical Support Specialist to join our team.Key ResponsibilitiesAssist healthcare providers in examination and treatment of patientsInterview patients, measure vital signs, and record information in...

  • Customer Support Specialist

    1 week ago

    Lebanon, Ohio, United States Domino's Franchise Full time

    Job OverviewWe are currently seeking a Customer Support Specialist/Shift Supervisor to join our dynamic team.Key Responsibilities:Must be eligible to work in the United States.Compensation:To be discussedAdditional Information:Minimum Age Requirement: 16+ years oldAbout Us:Exciting opportunities await at Domino's Franchise, where we are on the lookout for...

  • Equipment Sales Representative

    3 days ago

    Cambridge, Minnesota, United States Crawford's Equipment, Inc Full time

    Crawford's Equipment, Inc. is seeking a dedicated and dependable employee with a positive attitude and excellent communication and organizational skills to join their team as a Parts/Rental Counter Salesperson.Key Responsibilities:• Provide superior customer service skills to respond quickly to requests for assistance from customers.• Possess a working...

  • Administrative Support Specialist

    9 hours ago

    Cambridge, Massachusetts, United States One Medical Full time

    About the RoleWe are seeking a highly skilled and compassionate Administrative Support Specialist to join our team at One Medical. As a key member of our office staff, you will play a vital role in ensuring a seamless and exceptional patient experience.Key ResponsibilitiesPatient Intake and Scheduling: Manage patient intake, same-day schedule management, and...

  • Retail Cashier and Customer Support Specialist

    2 weeks ago

    Cambridge, Massachusetts, United States EC'S Corner Express (SKGP Ventures Inc) Full time

    Job OverviewWe are seeking a dedicated Retail Cashier and Customer Support Specialist to join our team at EC'S Corner Express (SKGP Ventures Inc). This role is essential in providing exceptional service to our customers while ensuring smooth operations within the store.Key ResponsibilitiesWelcoming Customers: Engage with customers in a friendly manner,...

  • Retail Cashier and Customer Support Specialist

    2 weeks ago

    Cambridge, Minnesota, United States EC'S Corner Express (SKGP Ventures Inc) Full time

    Position Overview: We are seeking a dedicated and friendly individual to join our team as a Retail Cashier and Customer Support Specialist.Key Responsibilities:Welcome and assist customers with their inquiries and needs.Ensure the shelves are well-stocked and organized with products.Handle cash register operations and process credit card transactions...

  • Heavy Equipment Mechanic

    4 days ago

    Cambridge, Massachusetts, United States Keolis North America LLC Full time

    Job SummaryWe are seeking a highly skilled Heavy Equipment Mechanic - Diesel Specialist to join our team at Keolis North America LLC. As a key member of our maintenance team, you will be responsible for ensuring the safe and efficient operation of our heavy equipment fleet.Key ResponsibilitiesPerform routine maintenance and repairs on heavy equipment,...

  • Medical Support Specialist

    5 days ago

    Lewis Center, Ohio, United States Ohio State University Physicians, Inc. Full time

    About the RoleWe are seeking a highly skilled and compassionate Medical Support Specialist to join our dynamic team at Ohio State University Physicians, Inc.Key ResponsibilitiesRoom patients and conduct vital sign measurements, including height, weight, temperature, blood pressure, pulse, and respiration.Complete patient interviews and histories, and prepare...

  • Technical Customer Support Specialist

    1 week ago

    Strasburg, Ohio, United States Finastra USA Corporation Full time

    Job DescriptionFinastra USA Corporation is seeking a highly skilled Technical Customer Support Specialist to join our US Payments, Customer Support team. As a Technical Customer Support Specialist, you will be responsible for providing technical support to customers using Finastra payments systems and customer systems.Key Responsibilities:Advanced...

  • Heavy Equipment Shop Technician-Environmental

    1 month ago

    Cambridge, United States Southeastern Equipment Company Full time

    Job DescriptionJob DescriptionSoutheastern Equipment understands the hard work performed by techs so we are committed to offering competitive wages, benefits and a healthy work -life balance. This technician role will work in our environmental division: street sweepers, jetting trucks, garbage trucks.Can't imagine not turning a wrench? Southeastern...

  • Heavy Equipment Shop Technician-Environmental

    6 days ago

    Cambridge, United States Southeastern Equipment Company Full time

    Job DescriptionJob DescriptionSoutheastern Equipment understands the hard work performed by techs so we are committed to offering competitive wages, benefits and a healthy work -life balance. This technician role will work in our environmental division: street sweepers, jetting trucks, garbage trucks.Can't imagine not turning a wrench? Southeastern...

  • Equipment Operations Specialist

    2 days ago

    Ohio City, Ohio, United States CEVA Full time

    About the Role:We are seeking a highly skilled and experienced Equipment Operations Specialist to join our team at CEVA Logistics. As an Equipment Operations Specialist, you will be responsible for ensuring the safe and efficient movement of vehicles, trailers, and flatbeds within our dock and yard area.Key Responsibilities:Develop and maintain excellent...

  • Traveling Medical Imaging Specialist

    5 days ago

    Cambridge, Minnesota, United States Genie Healthcare Full time

    Job Title: Traveling Medical Imaging SpecialistGenie Healthcare is seeking a skilled Traveling Medical Imaging Specialist for a travel job in a dynamic healthcare setting.Job Summary:We are looking for a highly motivated and experienced Medical Imaging Specialist to join our team. As a Traveling Medical Imaging Specialist, you will be responsible for...

  • Technical Support Specialist

    7 days ago

    Independence, Ohio, United States Konica Minolta Business Solutions, U.S.A., Inc. Full time

    Job SummaryKonica Minolta Business Solutions, U.S.A., Inc. is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing technical support and repair services for business equipment.Key ResponsibilitiesProvide technical support and repair services for business equipment, including...