Commercial Title Specialist

1 week ago

Akron, Ohio, United States Old Republic Full time
Job Description:

As a Commercial Title Specialist at Old Republic Title, you will play a critical role in ensuring the smooth execution of title orders. Your responsibilities will include communicating with clients to understand their requirements, translating those needs into complete order creation, and retaining ownership of title products from initial request to search received.

Key Responsibilities:
  • Communicate client requirements and translate to complete order creation.
  • Retain ownership of title product from initial request to search received.
  • Adhere to Old Republic Title's underwriting guidelines to order searches and ancillary regional products needed to maintain compliance.
  • Maintain order-specific communication with local vendors to meet and exceed service level expectations around timing and pricing.
  • Communicate with abstractors, examiners, attorneys, agents, and additional vendors as needed.
  • Assist with the preparation of commitments, updates, and additional customer products by typing and organizing search documentation.
  • Ability to manage a pipeline and work queue as assigned.
  • Consistently meet and exceed all production goals as set forth by management.
  • Maintain training material and updated state regulation information.
  • Ability to interact effectively and professionally with all levels of management, employees, and customers by email, phone, and in person.
  • Complies with Company policies, procedures, regulatory requirements, and completes mandatory company compliance training by prescribed deadlines.
  • At a minimum, the ability to work your scheduled work hours, Monday through Friday.
  • Ability to work overtime as requested by management.
  • Dependable, reliable, and punctual attendance is required, which may include in-office attendance or attendance at company, industry, or other events that occur outside regular business hours.
  • Ability to accept supervision and direction, as well as constructive feedback.
  • Ability to collaborate and interact effectively and professionally with all levels of management, employees, and customers by email, phone, video conferences, and in person.
  • Demonstrates courtesy, flexibility, professionalism, and is proactive and responsive to supervisor/manager, co-workers, and customer needs and expectations.
  • Other duties that may be assigned.
Requirements:
  • Ability to type with 90% accuracy.
  • Ability to multi-task and work well under pressure.
  • Proficient in property record-related sites.
  • Basic computer skills, including proficiency in Microsoft Office Suite and Outlook.
  • Ability to work in a fast-paced environment while successfully performing under extreme time constraints and meets prescribed deadlines.
  • Strong attention to detail with excellent organizational skills, with ability to prioritize and handle multiple tasks and projects.
  • Ability to act independently with sound judgment and take initiative.
  • Written and verbal communications are clear, grammatically correct, and business appropriate.
  • Actively listens and is mindful of the role body language, gestures, and other nonverbal actions can play in communication.
Communication and Interpersonal Skills:
  • Excellent professional written, verbal, listening, and communication skills.
  • Must be a personable, positive, and professional representative of the company.
  • Ability to foster, develop, and maintain professional and collaborative working relationships. Must be able to get along with others, i.e., peers, employees, supervisors, outside customers, and vendors. Lead by positive example.

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