Customer Service Ambassador
7 days ago
About Apollo Consulting Group
Apollo Consulting Group is a leading consulting sales and marketing firm that helps its clients maximize their profitability and increase their brand exposure through innovative revenue capabilities.
Job Summary
We are seeking a highly motivated and results-driven Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for executing our marketing and sales directives, building quality relationships with new and existing clients, and assisting in the increase of overall quarterly and annual production of new sales and customer acquisitions.
Key Responsibilities
- Customer Engagement: Engage in communication with customers directly, provide expert product knowledge, and educate them on their desired product inquiry.
- Market Research: Research target markets to better identify and engage with new and existing customers to help bolster our sales pipeline.
- Product Knowledge: Communicate the features and benefits of specific products/services based on individualized needs.
- Objection Handling: Overturn objections as necessary throughout the sales process and answer questions as they arise.
- Account Management: Respond in a prompt, effective, and professional manner to all account inquiries.
- Training and Development: Attend regular product training sessions with other CSR team-mates and upper-level management.
Requirements
- A High School Diploma or equivalent is required.
- 1-2 years of experience in a customer service or sales role is highly recommended.
- Excellent communication skills, both verbal and nonverbal.
- A tenacity and desire for growth and knowledge.
- A driven mindset with impeccable time management skills and a superior work ethic.
- A positive and professional demeanor while working with other CSRs and customers.
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