Patient Advocate

3 weeks ago


Greenwood, Indiana, United States RevOne Companies Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Advocate to join our team at RevOne Companies. As a Patient Advocate, you will play a critical role in supporting patients through the application process and providing exceptional customer service.

Key Responsibilities
  • Handle a high volume of telephone calls and maintain patient database
  • Provide technical assistance on agency issues, services, and programs
  • Maintain and/or create files for record keeping systems
  • Sort, label, electronically file, and retrieve documents or other materials
  • Ensure adequate documentation is maintained
  • Collect and review patient information to determine patients' eligibility
  • Complete Medicaid applications online using the FSSA Benefits Portal
  • Prepare documents and review them for accuracy and completeness
  • Communicate clearly, timely, and positively with patients, coworkers, and clients
Requirements
  • Computer proficiency skills are required
  • Ability to learn multiple databases and EMRs
  • Ability to multi-task (speaking on the phone, searching databases, and typing)
  • Excellent verbal and written communication skills
  • Ability to work in fast-paced, changing environment
  • Epic experience is a plus
  • High School diploma or equivalency
  • One year of experience as a Patient Advocate or an equivalency of training and experience combined
Working Environment

The Patient Advocate will work in a team environment, but will take calls on their own. Calls are recorded and randomly checked for training purposes. Errors may be caught, but not immediately. Work is mostly independent in nature.

The Patient Advocate must deal with a variety of staff levels, conditions, and circumstances. A professional demeanor and tone are required at all times.


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