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Bakery Team Lead

2 months ago

Jacksonville, Florida, United States Crumbl Cookies Full time

Job Summary:

Crumbl Cookies is seeking a highly motivated and detail-oriented Assistant Manager to join our team. As a key member of our store operations team, you will be responsible for ensuring the smooth day-to-day operations of our bakery.

Key Responsibilities:

  • Recipe Execution: Read and understand Crumbl recipes, measuring and combining ingredients using mixers, ovens, and other equipment to make cookies.
  • Quality Control: Ensure finished goods meet food safety and quality controls.
  • Customer Service: Greet customers, answer questions, make recommendations, accept orders and payment, and provide exceptional customer service.
  • Store Operations: Maintain the store's cleanliness, cookie quality, and customer service.
  • Training and Development: Train bakers and shift leads on store operations and Crumbl policies.
  • Problem-Solving: Contact frustrated customers and resolve problems.

Requirements:

  • 6 months of retail/food management experience
  • Able to lift 50 lbs and be on your feet for the majority of the day
  • Hours per week, ability to work weekends (excluding Sundays)