Service Technician

13 hours ago


Alabaster, Alabama, United States Groundworks Full time
Job Overview

Groundworks is seeking a skilled Service Technician to join their team in the Birmingham, AL area. As a key member of the customer journey post-installation, this role focuses on partnering with customers to inspect and service pre-existing foundation repair and water management solutions.

The ideal candidate will support customers with additional solutions options and needs, leveraging their expertise to provide exceptional service and build long-term relationships.

Key Responsibilities
  • Execute appointments scheduled with customers
  • Travel to customers' homes based on assigned appointments
  • Build long-term relationships with customers and professionally represent the company
  • Recommend additional products and services to enhance or improve original installations or remedy potential issues
  • Perform annual customer maintenance visits, examining work previously completed
  • Perform reactive service appointments, diagnose, and fix any issues
  • Install additional products purchased by the customer as necessary
  • Adhere to safety regulations and procedures when carrying out responsibilities
  • Examine solutions installed by the company and determine potential warranty or non-warranty work
  • Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
Requirements
  • Full-time
  • Remote & Onsite: Reporting into and working remotely of Branch location
  • Servicing area within territory

Groundworks is the leading provider of foundation repair, crawl space encapsulation, basement waterproofing, and concrete lifting & stabilization solutions. With locations across the USA and Canada, we're committed to delivering innovative solutions, unmatched quality, and industry-leading warranties to homeowners everywhere.


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