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Parts and Sales Coordinator

2 months ago

Norfolk, Virginia, United States ATLANTIC LIFT SYSTEMS INC Full time
Job Summary

Atlantic Lift Systems Inc. is seeking a highly organized and detail-oriented Parts and Sales Associate to support the efficiency of our parts department and drive sales of service and parts for customer-owned equipment.

Key Responsibilities

Parts Management

  • Fulfill Parts Requests: Efficiently manage and fulfill all open parts requests to support the operations team.
  • Order Parts: Ensure the timely ordering of necessary parts for both downed and customer-owned equipment.
  • Parts Research: Assist technicians by researching and identifying the correct parts for repairs and maintenance.
  • Receiving and Inventory: Receive incoming parts, notify relevant parties, and perform monthly inventory counts to ensure data accuracy in the warehouse management and ERP systems.
  • Stock Management: Order stock parts for the storeroom, technician trucks, and uniforms, as well as other store supplies.
  • Returns and Invoicing: Handle parts returns as needed and manage invoice processing for Accounts Payable.
  • Freight Management: Coordinate freight orders and negotiate pricing for parts and equipment.

Sales Support

  • Quotation Management: Prepare and submit accurate quotes for customer-owned equipment and damages within 24 hours of request, ensuring thorough follow-up.
  • Logistics Coordination: Work with the Logistics Manager to arrange transportation for customer-owned equipment to and from our facility.
  • Billing and Order Processing: Promptly bill customers for completed work, new equipment, and additional services, and manage order processing for sales representatives.
  • Customer Engagement: Provide exceptional service to walk-in and call-in customers, addressing inquiries and offering product recommendations.
  • Phone Support: Assist with phone inquiries related to parts and rentals as needed.
  • Product Knowledge: Stay updated on new products to offer informed recommendations and support to customers.
Requirements

Qualifications

  • Previous experience in parts management or sales is preferred.
  • Strong organizational and multitasking skills.
  • Excellent communication and customer service skills.
  • Proficiency with computers, including ERP and warehouse management systems, and strong knowledge of Microsoft Office (especially Excel).
  • Ability to understand, analyze, and communicate the status of repairs and current orders to other employees.
  • Must be able to lift 50 lbs. and climb stairs.
  • Ability to work independently as well as collaboratively within a team.
  • High attention to detail and strong problem-solving abilities.