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Client Relations Manager
2 months ago
This Jobot Job is hosted by: Ryan Jauregui
Salary:
$70,000 - $100,000 per year
A bit about us:
We are a prominent and well-established insurance brokerage firm in the nation. As a comprehensive service provider, we address the varied needs of our clients in both insurance and benefits services. Our team consists of knowledgeable and experienced professionals who excel in navigating the complexities of the industry.
Why join us?
We provide an outstanding benefits package tailored to meet the needs of our diverse workforce. Our offerings ensure a consistent, competitive level of benefits with the flexibility to support individual growth within the organization.
• Competitive Base Salary, Up to $100K
• Full Benefits (Medical, Dental, Vision)
• 401K Plan with Match
• Paid Vacation, Sick, and Holidays
• Excellent Opportunities for Growth and Advancement
Job Details:
We are in search of a dynamic and experienced Client Relations Manager to join our team. This is a remarkable opportunity to collaborate with a fast-paced, results-oriented group. The successful candidate will be responsible for servicing and managing all aspects of our personal insurance clients' needs.
This role requires an individual who is adept at working in a demanding environment, managing multiple priorities, and utilizing exceptional customer service skills.
Responsibilities:
• Manage a portfolio of middle-market accounts, ensuring all client service needs are met and exceeded.
• Develop and maintain strong relationships with clients, understanding their business needs and insurance requirements.
• Collaborate with the sales team to ensure the seamless transition of new clients.
• Review and analyze clients' existing insurance coverage and provide recommendations for improvement.
• Oversee the renewal process for all assigned clients, including preparing renewal proposals and negotiating with carriers for the best terms.
• Respond to client inquiries and resolve any issues promptly and professionally.
• Collaborate with underwriters and adjusters to manage claims and risk management issues.
• Stay updated on industry trends, regulations, and products to provide the best advice and service to clients.
Qualifications:
• A minimum of 2+ years of experience in personal lines insurance and account management; particularly within personal lines insurance or property & casualty insurance.
• Valid State Property and Casualty License.
• AMS 360 experience is required.
• A proven track record of delivering exceptional customer service.
• Excellent negotiation and problem-solving skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong interpersonal and communication skills, both written and verbal.
• Proficient in using insurance software and Microsoft Office Suite.
• An insurance designation such as ARM, CIC, CPCU is preferred.
