Enterprise Technical Support Professional
3 days ago
We are seeking a skilled IT professional to join our team as an Enterprise Technical Support Technician in our Orlando, FL office.
Job Summary:
The ideal candidate will be responsible for providing top-notch technical support to our business clients, resolving network issues and ensuring seamless connectivity. This is a fantastic opportunity to grow your career and work with a leading technology company.
Key Responsibilities:- Resolve 15+ technical tickets per day through troubleshooting, analysis and problem-solving skills
- Interact with business clients via phone, email or chat, providing exceptional customer service and ensuring high levels of client satisfaction
- Collaborate with cross-functional teams, including NOC, Network Administration, Engineering and Field Operations, to resolve complex technical issues
- Document and track tickets using CRM software, ensuring accurate records and efficient issue resolution
Requirements:
- 2+ years of experience in general network/telecommunication troubleshooting
- Proven experience working in a contact center, technical support role with strong customer service skills
- Excellent documentation and ticket tracking skills
What We Offer:
- A competitive estimated salary of $55,000 - $65,000 per year, depending on experience
- A comprehensive benefits package, including health, dental and vision coverage
- Ongoing training and development opportunities to enhance your technical skills and knowledge
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