Cybersecurity Support Engineer

3 weeks ago


Marco Island, Florida, United States Safebox Technology LLC Full time
Estimated Salary: $85,000 - $105,000 per year.">">

About the Role:

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We are seeking an experienced IT professional to join our team as a Sr. IT Technician. As a key member of our team, you will be responsible for analyzing technical issues, troubleshooting problems, and providing excellent customer service to our clients.

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Key Responsibilities:

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  1. ">
  2. Analyze complex technical issues and troubleshoot problems using industry-leading tools and methodologies.">
  3. Develop and implement effective solutions to resolve technical issues and improve overall system performance.">
  4. Collaborate with our team to achieve high standards, meet multiple deadlines, and deliver exceptional results.">
  5. Communicate technical information to non-technical stakeholders, including clients, management, and staff.">
  6. Document all activities conducted, including technical issues, resolutions, and best practices.">
  7. Stay up-to-date with the latest industry trends, technologies, and best practices to ensure our clients receive the highest level of service.">
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Required Skills and Qualifications:

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  • ">
  • Proficiency in Windows 10 and 11 Operating Systems & Hardware.">
  • Experience with printer and multi-function devices and technologies.">
  • Proficiency in standard Windows applications.">
  • Expertise in the Microsoft Office Suite.">
  • Knowledge of email and mobile device connectivity.">
  • Mac OS troubleshooting skills.">
  • LAN/WAN connectivity issues (routers, firewalls, switches, etc.).">
  • Security solutions (VPN, MFA, SSO, etc.).">
  • Server and endpoint backup systems.">
  • Active Directory management.">
  • Windows Server 2008 – 2022.">
  • Microsoft 365 and Microsoft Azure.">
  • Firewall troubleshooting and management.">
  • Bachelor's degree in computer science or a related field is preferred.">
  • Minimum of 7 years of IT experience.">
  • IT certification is a strong plus.">
  • Prior Managed Service Provider (MSP) experience is a strong plus.">
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Benefits:

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  • ">
  • Competitive Pay ($85,000 - $105,000 per year)">
  • Medical, Vision, Dental, Life Insurance">
  • Paid Time Off">
  • Paid Holidays">


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