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Field Service Coordinator

2 months ago

Stafford, Texas, United States ITT Full time
About the Role

We are seeking a highly skilled Field Service Coordinator to join our team at ITT. As a Field Service Coordinator, you will play a critical role in supporting our aftermarket repair and upgrade business in our PRO Services shop.

Key Responsibilities
  • Scope, quote, plan, schedule, and provide after-sales support for US Field Service and related aftermarket services.
  • Interface with Sales, Customers, and Service Specialists to facilitate successful completion of Field Service projects.
  • Provide technical support to the Field Service team as required.
  • Assist in resolving complex technical problems arising during field service project execution.
  • Work independently to plan and schedule jobs.
  • Maintain Field Service Specialist Safety Training records.
  • Maintain/track field service assets.
  • Occasionally travel to job sites to perform job walks to scope opportunities.
Requirements
  • 5 years of experience in industrial rotating equipment repair/service.
  • Prior experience in planning and scheduling field service projects, including plant outages, push/pulls, installations, and commissioning.
  • Excellent communication and interpersonal skills to interact effectively with diverse client groups.
  • Ability to anticipate and solve practical problems and resolve issues.
  • Self-starter with the ability to work both independently and within a team.
  • Ability to effectively communicate ideas and properly describe problems and solutions.
  • Ability to effectively handle multiple tasks, time management, and prioritization skills.
  • Well-developed planning, organization, analytical, and decision-making skills.
  • Ability to produce clear, timely, and concise documentation and have well-developed problem-solving skills.
  • Ability to apply good judgment, strong work ethic, and integrity on the job.
  • Proficient in relevant PC skills.
Work Environment

The work environment is typically noisy, with most activity occurring in a machine repair shop environment. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to wear personal protective equipment as required by PPE Assessment.