Customer Service Sales Representative

2 weeks ago

Tonawanda, New York, United States Massage Envy Full time

Position Overview:

Availability Requirements:

Must be available to work a flexible schedule up to 25 hours a week, including weekends.

About Us:

Are you a talented sales and customer service professional eager to make a positive impact? Do you believe that in a service-oriented business, the client is paramount? If so, we invite you to explore an opportunity with Massage Envy, a leader in accessible massage and skincare services. As a Client Contact Center Associate, you will play a vital role in our wellness community of over 30,000 members.

Benefits & Compensation:

  • Manage incoming client inquiries through voice and text channels. Engage in occasional outbound calling initiatives to promote new services or reconnect with previous clients.
  • Assist in pairing clients with the most suitable services and providers to ensure optimal satisfaction.
  • Educate clients on the advantages of regular massage, skincare, and stretching.
  • Build relationships with members and guests to enhance client retention.
  • Connect clients with service enhancements that offer a personalized experience, equipping service providers with the necessary tools to maximize therapy sessions.
  • Contribute as a team member by providing insights on improving our processes.

Daily Responsibilities:

  • Deliver exceptional customer service, ensuring every client feels valued and understood.
  • Promote the significance of Total Body Care by informing clients about new and expanded services, selling the Massage Envy Wellness Program, scheduling future appointments, and encouraging retail purchases based on provider recommendations.
  • Support clinic operations by managing phone calls, responding to emails, and addressing client inquiries.
  • Conduct outbound calls to members regarding their accounts and appointment availability.
  • Reach out to guests for service experience surveys and to highlight membership benefits.
  • Send text notifications to members about available appointments.
  • Assist in growing and retaining the client base through both in-person and remote outreach.

What We Offer:

The rewards of this role extend beyond the positive impact you will have on our members and guests. We foster a culture of care that encourages you to excel with:

  • Comprehensive benefits including company-sponsored health and dental insurance options, access to free telehealth services, complimentary in-clinic body and skincare treatments, generous discounts on services and products, and an Employee Assistance Program.
  • A competitive compensation structure that rewards your focus on building strong relationships and helping clients feel their best, with additional earning potential through commissions related to service enhancements and product sales.
  • A vibrant and stimulating work environment that keeps you engaged and challenged.
  • Training opportunities designed to enhance your sales and customer service expertise.

Qualifications:

Ideal Candidates:

  • Possess a high school diploma (or equivalent) and have prior experience in call center or sales roles (preferred).
  • Exhibit strong critical thinking skills, proficient computer abilities, and the capacity to multitask effectively.
  • Demonstrate excellent interpersonal skills and the ability to foster positive relationships with clients.
  • Have a passion for total body care with a basic understanding of massage and skincare services.
  • This position requires availability during evenings and weekends.

If you are ready to become part of a growing community of dedicated professionals who share your passion, we look forward to meeting you.

Salary:
$16.50 / hour

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