Restaurant Operations Manager
1 week ago
Job Summary:
We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at David and Dad's Cafe. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our cafe, ensuring that our high standards of quality and customer service are consistently met.
Key Responsibilities:
- Supervise and Coordinate Front of House Staff: Lead and motivate our front of house team to deliver exceptional customer service and ensure that our cafe runs smoothly and efficiently.
- Oversee Guest Services and Resolve Issues: Respond promptly and professionally to customer complaints and concerns, resolving issues in a fair and timely manner.
- Ensure Company Policies are Followed: Maintain a thorough understanding of our company policies and procedures, and ensure that all staff members are aware of and adhere to them.
- Open and/or Close Restaurant: Perform opening and closing duties, including counting tills, managing inventory, and ensuring that the cafe is secure and ready for the next day.
Requirements:
- Previous Experience in Food Service and Customer Service: A minimum of 2 years' experience in a similar role, with a proven track record of delivering excellent customer service and managing a team.
- Strong Leadership Qualities: Possess excellent leadership and communication skills, with the ability to motivate and inspire a team to achieve their best.
- Ability to Thrive in a Fast-Paced Environment: Be able to work well under pressure, managing multiple tasks and priorities in a fast-paced environment.
- Strong Attention to Detail: Maintain a high level of attention to detail, ensuring that all aspects of the cafe's operations are running smoothly and efficiently.
- Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate effectively with staff, customers, and suppliers.
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