Account Settlement Specialist

1 month ago


Miami, United States Educational Federal Credit Union Full time
Job Summary

We are seeking a highly skilled and compassionate individual to join our team as an Account Settlement Specialist. In this role, you will be responsible for processing deceased accountholder claims in a timely and efficient manner, ensuring that survivors are treated with dignity and respect throughout the account settlement process.

Key Responsibilities
  • Process deceased accountholder claims in a timely manner, ensuring that survivors are treated with compassion and supported throughout the account settlement process.
  • Coordinate with Lending and Credit Solutions staff to settle loans where the borrower is deceased.
  • Gather necessary documentation for all deceased claims and conduct research related to insurances such as Life Savings Benefit and Credit Life & Disability.
  • Disburse account funds to beneficiaries in accordance with the account's Payable of Death Beneficiary designations.
  • Maintain a thorough working knowledge of Florida statutes and applicable federal regulations.
  • File Caveats and/or Statement of Claims with the appropriate Probate Courts to secure the Credit Union's debtor rights against an Estate when monies are owed.
  • Liaise with Probate clerks, Estate attorneys, and the Credit Union's counsel as needed.
  • Provide guidance to frontline staff related to deceased payee check negotiation.
  • Liaise with branch management and represent the Credit Union as an Officer of the lessor during court-ordered Safe Deposit Box entry.
  • Oversee all aspects of Estate Accounts.
  • Maintain department procedures related to account settlement.
  • Assist Operations Support Specialists with reviewing Trust documents, Power of Attorney documents, and Guardianship documents to ensure accounts are opened and maintained in accordance with all applicable laws and regulations.
Requirements
  • Associate's degree or equivalent combination
  • 1-3 years of Credit Union or Banking experience
What We Offer
  • Paid Holiday
  • Paid Birthday
  • Paid Sick and Personal Days
  • Paid Vacation
  • Retirement/401K with matching contributions
  • Medical, Dental and Vision Insurance
  • Life Insurance and Long Term Disability
  • Tuition reimbursement for Undergraduate and Graduate courses
  • Various Incentive Programs
  • Career opportunities


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