Account Settlement Specialist
1 month ago
We are seeking a highly skilled and compassionate individual to join our team as an Account Settlement Specialist. In this role, you will be responsible for processing deceased accountholder claims in a timely and efficient manner, ensuring that survivors are treated with dignity and respect throughout the account settlement process.
Key Responsibilities- Process deceased accountholder claims in a timely manner, ensuring that survivors are treated with compassion and supported throughout the account settlement process.
- Coordinate with Lending and Credit Solutions staff to settle loans where the borrower is deceased.
- Gather necessary documentation for all deceased claims and conduct research related to insurances such as Life Savings Benefit and Credit Life & Disability.
- Disburse account funds to beneficiaries in accordance with the account's Payable of Death Beneficiary designations.
- Maintain a thorough working knowledge of Florida statutes and applicable federal regulations.
- File Caveats and/or Statement of Claims with the appropriate Probate Courts to secure the Credit Union's debtor rights against an Estate when monies are owed.
- Liaise with Probate clerks, Estate attorneys, and the Credit Union's counsel as needed.
- Provide guidance to frontline staff related to deceased payee check negotiation.
- Liaise with branch management and represent the Credit Union as an Officer of the lessor during court-ordered Safe Deposit Box entry.
- Oversee all aspects of Estate Accounts.
- Maintain department procedures related to account settlement.
- Assist Operations Support Specialists with reviewing Trust documents, Power of Attorney documents, and Guardianship documents to ensure accounts are opened and maintained in accordance with all applicable laws and regulations.
- Associate's degree or equivalent combination
- 1-3 years of Credit Union or Banking experience
- Paid Holiday
- Paid Birthday
- Paid Sick and Personal Days
- Paid Vacation
- Retirement/401K with matching contributions
- Medical, Dental and Vision Insurance
- Life Insurance and Long Term Disability
- Tuition reimbursement for Undergraduate and Graduate courses
- Various Incentive Programs
- Career opportunities
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