Guest Service Ambassador
3 weeks ago
The Nothing Bundt Cakes Guest Service Representative is the face of our brand, creating a warm and welcoming environment for our guests. This role requires a strong commitment to guest satisfaction, as well as excellence and efficiency in the workplace.
Key Responsibilities:- Promptly greet guests with genuine warmth and helpful enthusiasm to determine their interests and needs.
- Maintain strong product knowledge to educate guests on our cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
- Suggest additional merchandise to complete a unique celebration.
- Process guest orders efficiently and accurately utilizing the point-of-sale system.
- Uphold a clean and organized bakery presentation.
- Replenish retail merchandise and cake display case to ensure a strong visual presentation.
- Assist the Crafter in preparing cake decorations and packaging supplies as needed.
- Comply with all health and safety guidelines and Nothing Bundt Cakes policies and procedures.
- Servant's Heart: Goes above and beyond to support the team or guest, and is reliable, trustworthy, and responsive.
- Spirit of a Champion: Demonstrates pride in responsibilities, an intense drive, and a passion to succeed.
- Genuine Connections: Projects warmth, enthusiasm, and optimism that attracts others.
- Exhibits high energy and strong interpersonal skills.
- Enjoys interacting with diverse people and excels at providing a superior guest experience.
- Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
- Is diligent, organized, and self-motivated.
- Has the ability to understand and carry out oral and written instructions.
- Is comfortable with new technology and has the ability to operate a point-of-sale system.
Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate.
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