Healthcare Services Manager
3 weeks ago
We are seeking a dynamic and mission-driven Customer Care Supervisor to join our team at Serenity Healthcare. The ideal candidate will have a track record of driving exceptional results in a customer-centric call center environment.
Responsibilities:
- Oversee intricate processes using data-driven insights.
- Manage performance metrics, policies, and procedures.
- Identify opportunities for enhancing customer service protocols and collaborate with internal stakeholders.
- Provide coaching, constructive feedback, and conduct performance evaluations.
Requirements:
- 1-3 years of proven customer service supervisor experience.
- Background in high-volume customer service leadership or call center operations.
- Proficiency in identifying, coaching, and measuring core competencies and performance metrics.
Salary Range: $65,000 - $85,000 per year.
Benefits:
- Comprehensive insurance coverage (90% premium covered by Serenity)
- Clear paths for growth and advancement
- Competitive compensation
- No cold calling or sales involved
- Generous PTO plus 10 major holidays off
- 401K retirement plan
- Employee Referral Program
- And much more
About Serenity Healthcare
Serenity Healthcare is dedicated to transforming lives and revolutionizing healthcare through cutting-edge treatments and exceptional customer service.
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