Customer Service Supervisor
7 days ago
Key Responsibilities:
*Lead a team of customer service representatives
*Develop and implement process improvements to drive business results
*Manage performance metrics, policies, and procedures
*Identify opportunities to enhance customer service protocols
*Provide valuable coaching, constructive feedback, and conduct performance evaluations
Requirements:
*At least 1 year of experience as a customer service supervisor (REQUIRED)
*Background in call center environment
*Proficient in identifying and measuring core competencies and performance metrics
*Passion for supporting individuals facing health challenges
*Ability to make sound decisions amidst competing priorities
*Exceptionally organized with acute attention to detail
*Driven and self-motivated
*Exceptional customer service, communication, problem-solving, and de-escalation skills
What We Offer:
*Estimated salary: $60,000 - $80,000 per year
*Medical, Dental, Vision Insurance
*Clear paths for growth and advancement
*Competitive compensation
*Generous PTO plus 10 major holidays off
*401K retirement plan
*Employee Referral Program
About Us:
Serenity Healthcare, LLC is committed to helping individuals take back their lives through a groundbreaking technological approach to healthcare.
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