Customer Service Supervisor

7 days ago


Fort Worth, Texas, United States Serenity Healthcare, LLC Full time
As a Call Center Supervisor at Serenity Healthcare, LLC, you will have the opportunity to make a meaningful impact on the lives of those we serve. We are seeking a dynamic and mission-oriented individual to lead our customer-centric call center environment. In this role, you will oversee intricate processes, manage performance metrics, policies, and procedures, and identify opportunities to enhance customer service protocols. You will work closely with our team to ensure exceptional customer service and drive business results.

Key Responsibilities:

*Lead a team of customer service representatives
*Develop and implement process improvements to drive business results
*Manage performance metrics, policies, and procedures
*Identify opportunities to enhance customer service protocols
*Provide valuable coaching, constructive feedback, and conduct performance evaluations

Requirements:

*At least 1 year of experience as a customer service supervisor (REQUIRED)
*Background in call center environment
*Proficient in identifying and measuring core competencies and performance metrics
*Passion for supporting individuals facing health challenges
*Ability to make sound decisions amidst competing priorities
*Exceptionally organized with acute attention to detail
*Driven and self-motivated
*Exceptional customer service, communication, problem-solving, and de-escalation skills

What We Offer:

*Estimated salary: $60,000 - $80,000 per year
*Medical, Dental, Vision Insurance
*Clear paths for growth and advancement
*Competitive compensation
*Generous PTO plus 10 major holidays off
*401K retirement plan
*Employee Referral Program

About Us:

Serenity Healthcare, LLC is committed to helping individuals take back their lives through a groundbreaking technological approach to healthcare.

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