Healthcare Operations Manager

7 days ago


Fort Worth, Texas, United States Serenity Healthcare, LLC Full time
About Serenity Healthcare, LLC

Serenity Healthcare, LLC is a leading healthcare technology company that leverages advanced medical devices to provide individuals with long-term success. Our mission is to empower individuals to take back their lives from challenging health issues through cutting-edge treatments like TMS and Ketamine.

Job Description:

We are seeking a dynamic and mission-oriented Call Center Supervisor to lead our customer-centric call center environment. As a key member of our team, you will have a proven track record of driving exceptional results in a fast-paced call center setting. Your responsibilities will include overseeing intricate processes, managing performance metrics, policies, and procedures, and identifying opportunities to enhance customer service protocols.

Key Responsibilities:
  • Leverage data-driven insights to drive process improvements
  • Manage performance metrics, policies, and procedures
  • Identify opportunities to enhance customer service protocols
  • Provide valuable coaching, constructive feedback, and conduct performance evaluations
  • Foster a productive and achievement-oriented environment

What We Offer:

*Estimated salary: $60,000 - $80,000 per year
*Medical, Dental, Vision Insurance
*Clear paths for growth and advancement
*Competitive compensation
*Generous PTO plus 10 major holidays off
*401K retirement plan
*Employee Referral Program

About the Role:

This role involves working with suicidal patients, listening to trauma from PTSD patients, and carrying the responsibility to support these individuals; this may be triggering for some people. If you are passionate about supporting individuals facing health challenges and have a proven track record of driving exceptional results in a customer-centric call center environment, we encourage you to apply.

Qualifications:

*At least 1 year of experience as a customer service supervisor (REQUIRED)
*Background in call center environment
*Proficient in identifying and measuring core competencies and performance metrics
*Passion for supporting individuals facing health challenges
*Ability to make sound decisions amidst competing priorities
*Exceptionally organized with acute attention to detail
*Driven and self-motivated
*Exceptional customer service, communication, problem-solving, and de-escalation skills

About Us:

Serenity Healthcare, LLC is committed to helping individuals take back their lives through a groundbreaking technological approach to healthcare. Join us in making a meaningful impact on the lives of those we serve.

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